Operations Intern (MIS) at CapitalVia Global Research Ltd

, Madhya Pradesh, India -

Full Time

Start Date

Immediate

Expiry Date

07 Feb, 26

Salary

15000.0

Posted On

09 Nov, 25

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Analytical Skills, Communication Skills, Management Skills, Problem-Solving, Data Management, Process Improvement, Quality Audits, Stakeholder Coordination, Attention to Detail, Microsoft Excel

Industry

Financial Services

Description

Job Summary: We are seeking a detail-oriented and proactive professional to manage day-to-day operational activities, ensure process compliance through call audits, and maintain high-quality data reporting. The ideal candidate will possess strong analytical, communication, and management skills to drive operational efficiency and continuous improvement. Key Responsibilities: Operational Management: Efficiently and timely manage daily operations while coordinating with internal and external stakeholders to ensure smooth workflow. Quality Audits: Conduct regular call audits to monitor service quality, adherence to Standard Operating Procedures (SOPs), and identify areas for improvement. Process Improvement: Provide structured feedback and recommendations based on audit findings to enhance service delivery and operational effectiveness. Data Management: Maintain and update databases accurately using advanced Excel tools and formulas. Reporting: Prepare, analyze, and publish periodic operational and quality reports, ensuring data integrity and actionable insights. Stakeholder Coordination: Collaborate with cross-functional teams to resolve issues, streamline processes, and ensure timely completion of deliverables. Problem-Solving: Address operational challenges proactively, demonstrating sound judgment and effective decision-making skills. Required Skills & Qualifications: Bachelor’s degree in Business Administration, Operations Management, or a related field. Proficiency in Microsoft Excel (pivot tables, lookups, dashboards, etc.). Strong analytical, problem-solving, and organizational skills. Excellent verbal and written communication skills. Ability to work independently and collaboratively in a fast-paced environment. Attention to detail and commitment to maintaining high standards of quality and accuracy. Preferred Qualifications: Experience in process audit, reporting, or customer service quality monitoring. Familiarity with CRM tools or database management systems. Internship Duration & Stipend: 3 Months - Work from Office Immediate Joiner 8000 to 15000

Responsibilities

The Operations Intern will manage daily operations and conduct call audits to ensure service quality. They will also provide feedback for process improvement and maintain accurate data reporting.