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Operations Key Account Manager at Crane Worldwide Logistics B.V.

Manchester, Greater Manchester - England, United Kingdom -

Full Time

Start Date

Immediate

Expiry Date

17 Jan, 27

Salary

55000.0

Posted On

19 Oct, 26

Experience

8 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Industry

Consumer Services

Description

Key ResponsibilitiesManage day-to-day operational relationships for strategic and key accounts.
Build strong relationships with customer stakeholders and act as a trusted logistics advisor.
Lead QBRs, performance reviews, and regular customer meetings.
Monitor KPIs, SLAs, service quality, delivery performance, and customer satisfaction.
Coordinate global operations and ensure customer SOPs and requirements are consistently followed.
Manage escalations, service failures, root-cause analysis, and corrective actions.
Drive continuous improvement, process efficiency, and cost-saving initiatives.
Support new business implementation, onboarding, and major logistics projects.
Prepare and present performance reports, identifying trends, risks, and improvement opportunities.
Monitor account profitability, revenue, margins, invoicing, and aged debt.
Identify cross-selling, account expansion, and new business opportunities in partnership with commercial teams.
Ensure compliance with company policies, customs, trade, transport, health and safety, and customer-specific requirements.

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Responsibilities