Operations Lead at Accident Compensation Corporation

Auckland, Auckland, New Zealand -

Full Time

Start Date

Immediate

Expiry Date

29 Jan, 26

Salary

131077.0

Posted On

31 Oct, 25

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Operations Management, Team Leadership, Collaboration, Continuous Improvement, Data Analysis, Time Management, Problem Solving, Systems Thinking, Innovation, Stakeholder Engagement, SharePoint, Genesys, PowerBI, Salesforce, Jira

Industry

Government Administration

Description

About us | Mō mātou ACC exists to support people - we help prevent injuries and get New Zealanders and visitors back to everyday life if they’ve had an accident. You can find more about ACC and the work we do here. About the role | Mō te tūranga mahi Are you ready to make your mark and drive real impact? This newly created Operations Lead role is a unique opportunity to build, shape, and influence the way we operate within ACC’s Technical Services team. Technical Services is a specialist technical guidance and operational policy function within ACC that supports consistent and high-quality decision-making across the organisation. As the Operations Lead, you’ll be at the heart of the of Technical Services extended leadership team, helping to define, refine, and continuously improve how we deliver our services. You’ll lead the development of critical operational processes (such as commissioning and prioritising work) and systems development and maintenance as well as managing SharePoint sites, ensuring that our business operations run smoothly, efficiently, and with excellence. Your leadership will influence operational performance and inspire collaboration, helping unlock new levels of success for the team. This role is perfect for someone who thrives in a fast-paced, evolving environment and loves turning ideas into actions. You’ll have the freedom to innovate and the opportunity to leave a lasting imprint on how we operate. Collaboration is at our core. You’ll work closely with the leadership team and key stakeholders, building strong partnerships to ensure seamless delivery and shared success. This role can be based in Albany, Manukau, Wellington or Dunedin. About you | Mōu You’ll have a tertiary qualification in business (or a related field such as Lean Six Sigma) or at least 3 years experience in a similar role, supporting operations management You’ve led teams or project teams to success, keeping operations running smoothly while inspiring collaboration and accountability, even when you don’t have direct authority. You’re passionate about imbedding new ways of working and driving innovation across teams. You have demonstrated expertise in executing continuous improvement initiatives through the application of a systems thinking methodology. You have proficiency in data analysis. You have effective time management, prioritisation, and strong problem-solving abilities. You have the the ability to build relationships and communicate effectively at all levels of the organisation. You’re systems savy and confident working across multiple platforms and systems. Ideally you will have experience working across systems such as Genesys, PowerBI, Salesforce, Jira, SharePoint and have the ability to create sites and reporting dashboards Working at ACC | Mō ACC At ACC, we embrace the rich tapestry of Aotearoa New Zealand’s cultures and are dedicated to providing equitable opportunities. We know that a diverse and inclusive team helps us meet the needs of our customers, and we encourage applications from individuals of all backgrounds, ethnicity, national origin, gender identity, age, and those with diverse abilities. It is important to us that people are free to be themselves at work. Here are some ways we encourage that: Employee networks to support our colleagues from diverse backgrounds. The option to explore flexible working that suits your needs and ours. The appointing salary for this role will sit between $101,287 and $131,077 and we offer an additional 9% superannuation contribution. ACC offer a comprehensive benefits package, including an advantageous superannuation scheme with features like 0% contribution required by you, optional life and income protection insurance, and the flexibility to change to a locked plan at any time, ensuring your financial security now and in retirement. How to apply | Me pēhea te tuku tono Please attach your CV and cover letter telling us why you would be a great fit and what strengths you would bring to the role. Applications will run through to Friday 14th November 5pm however please note that if an ideal candidate is found during this time we will move forward with screening and interviewing sooner. Applications can only be accepted when submitted through our ACC Career Website. If you encounter accessibility issues when submitting your application, or if you have any pātai (questions) about the role please email hrhelp@acc.co.nz

Responsibilities

As the Operations Lead, you will define, refine, and continuously improve service delivery within ACC’s Technical Services team. You will lead the development of operational processes and manage systems to ensure efficient business operations.