Operations Lead at Booth and Partners Pte Ltd

Makati, Metro Manila, Philippines -

Full Time

Start Date

Immediate

Expiry Date

18 Jan, 26

Salary

0.0

Posted On

20 Oct, 25

Experience

10 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Scheduling, Compliance, Communication, Problem Solving, Organizational Skills, Workforce Management, California Labor Law, Staff Management, Client Service, Data Analysis, Team Development, Flexibility, Performance Monitoring, PTO Coordination, Administrative Oversight, Efficiency Optimization

Industry

Outsourcing and Offshoring Consulting

Description

Redmint is a San Francisco–based wellness company dedicated to helping people achieve balance, vitality, and long-term well-being. Our offerings include holistic services such as acupuncture, massage, skincare treatments, sound therapy, and meditative pod sessions, along with a curated line of herbal skincare and wellness remedies rooted in traditional Chinese medicine. Position Summary The Operations Supervisor plays a vital role in ensuring seamless and efficient daily operations. This position’s primary responsibility is the strategic management of staff scheduling—maximizing treatment room utilization, ensuring compliance with California labor laws, and balancing employee needs with client demand. We are seeking an experienced professional with deep expertise in managing hourly workforce schedules in fast-paced, service-oriented environments. Key Responsibilities Schedule Management Develop, manage, and optimize staff schedules to maximize treatment room and resource utilization. Adjust schedules proactively in response to bookings, seasonal fluctuations, staff requests, and business needs. Track and manage staff availability, ensuring compliance with minimum shift/hour requirements while meeting service demand. Maximize treatment room efficiency by aligning provider schedules with client needs and minimizing downtime. Oversee and allocate non-booked administrative time productively, including training and team development. Collaborate with leadership to analyze scheduling data, identify inefficiencies, and recommend improvements. Maintain clear, timely communication with staff on schedule changes, open shifts, and updates. Compliance Oversight Ensure adherence to California labor laws, including rest and meal break requirements. Monitor daily compliance and implement corrective action when needed. Coverage & Flexibility Coordinate coverage for PTO, call-outs, and open shifts. Oversee an on-call system to ensure uninterrupted client services. Performance Monitoring Track and report on staff and treatment room utilization rates. Partner with management to resolve scheduling conflicts, staff concerns, and compliance issues. Team Support Act as the primary point of contact for staff regarding schedules and shift coverage. Support employees in maintaining work-life balance and overall well-being. Contribute to special projects as assigned. Qualifications 10+ years of experience in scheduling hourly employees, ideally within wellness, hospitality, healthcare, or service industries. Proven expertise in managing complex schedules with multiple factors (compliance, availability, utilization). Strong knowledge of California labor law requirements for hourly staff. Excellent organizational, communication, and problem-solving skills. Proficiency with scheduling software and workforce management systems. Ability to work independently and effectively in a US Pacific Time zone schedule. Thrives in a fast-paced, client-centered environment.

Responsibilities

The Operations Lead is responsible for managing staff schedules to maximize treatment room utilization and ensure compliance with labor laws. This role also involves tracking staff availability and collaborating with leadership to improve scheduling efficiency.