Operations Lead, Clinical Programs at Amae Health

San Francisco, California, United States -

Full Time

Start Date

Immediate

Expiry Date

04 Jun, 26

Salary

0.0

Posted On

06 Mar, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Clinical Operations, Business Strategy, Program Design, Implementation, Workflow Management, Data Analysis, Root-Cause Analysis, Playbook Development, Training Material Creation, Performance Gap Identification, Stakeholder Partnership, Healthcare Operations, Management Consulting, Digital Health Scaling, Behavioral Health Scaling, Communication

Industry

Mental Health Care

Description

WHO WE ARE Amae Health is a Series B, venture-backed Public Benefit Corporation that delivers specialty outpatient care for people with severe mental illness. We build and operate high-acuity, in-person clinics nationally. Our model integrates psychiatry, therapy, primary care, dietitians, and community support under one roof. It has proven itself as the most effective in the country, which is why we collaborate with leading health systems including NewYork-Presbyterian, Cedars-Sinai, Mass General Brigham, Novant Health, and CommonSpirit to extend our care to where it’s needed most. But what makes us fundamentally different is that we are also building the science and technology layer that this field has never had. We are developing proprietary clinical protocols, designing novel measurement science, and engineering an AI data science platform purpose-built for the complexity of severe mental illness. Every patient interaction generates data that feeds back into our protocols, our technology, and our understanding of what actually works. We reduce hospitalizations. We improve stability. We keep people alive and in their communities. We help our members gain purpose and meaning. The Role Amae is building something that doesn't exist yet — an outcomes-driven, fully integrated care model for people with severe mental illness, in partnership with the country's top health systems. Making that model actually work at scale is the job of our Strategy & Operations team, and we're looking for an Operations Lead to help own that challenge. This role sits at the intersection of clinical operations and business strategy. You'll work directly with market leaders, clinical directors, and our central team to build the programs, processes, and infrastructure that make excellent care delivery possible — and repeatable. What You'll Work On Own the design and implementation of operational programs across care delivery — from new service line launches to care coordination workflows Serve as a trusted operational partner to clinical and market leadership, translating strategic priorities into executable plans Identify performance gaps through data analysis and structured root-cause work, then drive improvement initiatives to close them Build playbooks, training materials, and feedback loops that enable consistent quality across markets What You'll Bring 4+ years of experience in healthcare operations, management consulting with healthcare clients, or scaling a digital health or behavioral health company Demonstrated ability to partner with clinical and operational leaders — you understand how care delivery works and can earn trust on both sides of the table Experience designing and implementing operational programs at scale: workflows, playbooks, feedback loops, SOPs Strong analytical skills; you use data to diagnose problems and measure whether your solutions are actually working Startup or high-growth environment experience strongly preferred — you're comfortable building before things are defined Clear, direct communicator; able to translate complex operational challenges for clinical, executive, and cross-functional audiences Motivated by the mission to improve outcomes for people with severe mental illness Based in SF Bay Area; able to work in-person 5 days/week in Cow Hollow Compensation & Benefits We pay competitively. Base salary reflects role, level, and geography. Total compensation includes valuable equity, comprehensive medical/dental/vision, unlimited PTO, parental leave, and programs built around employee well-being. We’ll share specifics during the interview process. Amae Health is building the care platform, the precision medicine, and the frontier science that severe mental illness has never had. If you want to be part of creating something this hard and this important, something that has never been done, we’d like to talk. More About Amae: 'Amae', pronounced ‘Ah-mai’, is a Japanese concept meaning the need to be in good favor with, and the ability to depend on, the people around oneself. It reflects our core belief that a strong support system is essential to build people up, strengthen their will to carry on and even to thrive in life. This mentality applies across our whole company – from the patients we serve to the team we’re building. WHAT WE VALUE We center care in all we do. Empathy is not a brand value. It’s how we make clinical decisions, build products, and treat each other. We challenge convention. The existing system is the problem. We question it, we test alternatives, and we move with urgency when something works. We take the work seriously, not ourselves. High standards and humanity are not in tension. We hold a hard bar for quality while leaving room for humor and levity. Your job isn’t done until the job is done. We close gaps, we follow through, and we don’t hide behind titles or org charts. We win together and fail together. We own outcomes as a team. We learn fast. We don’t do blame. We hustle with humility. Speed matters. So does integrity. We assume best intent and stay grounded in the mission. Amae Health is an equal opportunity employer and encourages all applicants from every background and life experience to apply.

Responsibilities

This role involves owning the design and implementation of operational programs across care delivery, ranging from new service line launches to care coordination workflows. The lead will also serve as a trusted operational partner to clinical and market leadership, translating strategic priorities into executable plans.