Operations Lead at DICK'S Sporting Goods

Austin, Texas, United States -

Full Time

Start Date

Immediate

Expiry Date

31 Jan, 26

Salary

0.0

Posted On

02 Nov, 25

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Service, Team Leadership, Retail Sales, Training, Communication, Time Management, Inclusivity, Project Planning, Loss Prevention, Merchandising, Coaching, Community Engagement, Problem Solving, Flexibility, Accountability, Collaboration

Industry

Retail

Description

If golf is your passion, you’ll love growing the game at Golf Galaxy. We are home to the Trusted Advisors whom every golfer relies on to better their best. What separates us from any other retail golf experience is our teammates and innovative technology focused on finding the best fit for golfers of all ages and abilities. We are committed to creating an inclusive and diverse workforce, reflecting the communities we serve. On our team, everyone plays a critical role providing genuine, helpful, and friendly service to equip golfers of all levels to better their game. If you are ready to make a difference and take the next step in your career, apply to join our team today! OVERVIEW: You have a passion for sport, for the community and for customer service. So do we. DICK’S Sporting Goods is seeking a people-first Lead for our store leadership team. On our team, everyone plays a critical role providing genuine, helpful, and friendly service to help our athletes perform at their best and enjoy their sport. We are committed to creating an inclusive and diverse workforce, reflecting the communities we serve. If you are ready to take the next step in your career as a Lead in our store, this is an opportunity to make a difference and join the world’s greatest sports team. ABOUT THE ROLE: The Lead has a direct impact on both the execution of our store’s brand standards as well as the teammate experience. The Lead is focused on delivering the best service to our customers as well as providing direction to teammates. ROLE RESPONSIBILITIES: Responsible for managing the day-to-day operational aspects of their store department Plans and organizes with the guidance of Assistant Store Manager; takes time to build plans to effectively execute projects and tasks while delegating based on priority level Upholds and holds team accountable for company brand, merchandising, and presentation standards Compliance to loss prevention standards and audit requirements Supports building and hiring a strong team as well as training associates on company procedures and programs; this includes new teammate training and cross-training current team As business needs arise; other tasks may become necessary to support the team and the store LEADERSHIP RESPONSIBILITIES: Leads by example to ensure a great customer experience and helps teammates understand how their responsibilities play a key role in the organization Clearly communicates, provides in-the-moment coaching, and builds trust with teammates in the store Creates an inclusive store environment where everyone (teammates & athletes) feel welcome, safe, and is treated with respect QUALIFICATIONS: Flexible availability - including nights, weekend, and holidays Prior retail sales experience (or customer-focused experience) preferred Ability to adjust priorities and manage time wisely in a fast-paced environment All Teammates are required to adhere to all safety policies and procedures. Additionally, as business needs arise, other tasks may become necessary ACHIEVING SUCCESS AT DICK’S SPORTING GOODS Everything we do is focused on helping athletes achieve their dreams. Accomplishing this takes a team of people committed to being their best. That means learning, growing, advancing and exploring new experiences. Advancing in our career is much like a climbing wall; it isn't always a vertical path. Climbers plan their path, make moves in every direction and reach further. Whatever direction you want to explore, we encourage you to be brave, curious and hungry for new experiences. We are the athletes, the coaches, the energy in the stands, and the fans that fill them. The referees that call the games and the neighbor that can’t wait until the next one. The sports enthusiasts that wake up and strive to reach our personal best. We are DICK’S Sporting Goods – a community united by our passion for sport, standing together in our pursuit of our best. What we bring to the game is what we believe will change it. By upholding the values that strengthen our performance, fosters collaboration, and ignites our desire to win, we actively demonstrate the impact and change we inspire when we work as one.

Responsibilities

The Lead is responsible for managing the day-to-day operational aspects of their store department and ensuring the execution of brand standards. They provide direction to teammates and uphold company standards for customer service and merchandising.