WHAT YOU NEED TO KNOW (OR TECHNICAL SKILLS/COMPETENCIES)

• 5-7 years’ experience with the Ticketmaster System
• Extensive knowledge of Archtics, Host, TM1 Entry, REPGEN, and the season event creation process
• Microsoft Product Suite knowledge a must
• Service oriented, with strong organizational and communication skills
• Able to successfully handle multiple priorities
• Experience managing employees and teams
• Strong project management skills
• Certain degree of creativity, latitude, and problem solving is required
• BA/BS degree is preferred

YOU (BEHAVIOURAL SKILLS/COMPETENCIES)

• Rock Solid Reliability – I earn the trust of clients, co-workers and fans; I set clear expectations; I deliver high quality work on time and on task; I take the time to do things right
• Solution Drive n – I creatively find solutions to problems clients are experiencing by collaborating with management and interdepartmentally with experts that can find alternative and effective solutions to any limitations.
• Winning Teamwork – I collaborate with others; I share information openly; I listen and take time to empathize and understand where others are coming from; I show recognition and appreciation for the contributions of others
• Act with Integrity – I am proud of the way I represent myself and the company to others; I act with good intentions; I have direct, honest conversations while creating a safe work environment for open dialogue; I represent information and data accurately and completely

HIRING PRACTICES

The preceding job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job.
Ticketmaster recruitment policies are designed to place the most highly qualified persons available in a timely and efficient manner. Ticketmaster may pursue all avenues available, including promotion from within, employee referrals, outside advertising, employment agencies, internet recruiting, job fairs, college recruiting and search firms

• Communicate product updates, new features, and functionality for our full product suite
• Understand client organization’s long-term business goals and recommend appropriate system and product solutions
• In conjunction with the CSS evaluate business processes and assist clients to develop strong best practices
• Facilitate improved product usage through suggested business process improvements and advanced training
• Assist as needed with data extractions for external 3 rd party vendors
• Assist as needed with data extractions for internal yield management reporting
• Facilitate area product advancement through communication of client feedback to dev teams
• Track area client issues and support via company operational CRM
• Onsite support for key events
• Understand Data Warehouse process support
• Know all segments of the business such as Arts, Universities, Major Arenas and Outdoor Stadiums
• Bring technical knowledge and first line support to area CSS team
• Mentor, train, and develop CSS staff as directed by Area Leadership.
• Communicate and clarify product updates, known issues, and help identify prospects for beta groups and early adopter groups.
• Act as the first line of support for specific clients when warranted due to business needs.