Job DescriptionWe are looking for a visible and credible leader who can translate strategic objectives into operational excellence, build strong stakeholder partnerships, and create a culture of accountability, engagement and continuous improvement.This role will play a key part in driving service excellence, operational resilience and an outstanding workplace experience while ensuring compliance, commercial performance and team development objectives are consistently achieved.Key Responsibilities

• Lead and maintain operational control across all Soft FM services, ensuring exceptional service delivery and operational excellence across the campus.
• Drive a customer-centric culture, continually reviewing how services are operating and identifying opportunities for improvement and added value.
• Provide leadership and direction to multi-disciplined teams across cleaning and janitorial services, logistics and landscaping.
• Ensure full compliance with Health, Safety, Environment and Quality (HSEQ) policies, procedures and regulatory requirements.
• Develop, coach and inspire teams to deliver high performance, accountability, engagement and service excellence.
• Manage operational budgets, workforce planning and resource deployment to maximise productivity and financial performance.
• Build and maintain strong relationships with clients, senior stakeholders, suppliers and wider business leadership teams.
• Identify and implement continuous improvement initiatives that enhance customer outcomes, operational efficiency and overall business performance.

Professional and Personal Competencies/Qualifications

• Previous operational leadership experience within a complex, multi-service environment.
• Strong background in managing cleaning services, ideally within corporate, hospitality, higher education or similarly high-standard environments.
• Proven people leadership and team development experience across large and diverse workforces.
• Strong customer focus with the ability to build trusted stakeholder relationships at all levels.
• Sound financial acumen, including budget management, workforce planning and resource optimisation.
• Strong communication and influencing skills with the ability to engage senior stakeholders.
• Good understanding of health, safety and compliance requirements.
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