Operations Lead (Managed Services) - Day Rate Contract - Inside IR35 at Telefonica Tech

London, England, United Kingdom -

Full Time

Start Date

Immediate

Expiry Date

29 Jun, 26

Salary

0.0

Posted On

31 Mar, 26

Experience

5 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Service Delivery, Managed Services, Service Management, Vendor Management, Supplier Management, SLA Adherence, Risk Controls, KPI Management, Incident Management, Problem Management, Change Management, ITIL Frameworks, Service Governance, Stakeholder Reporting, Service Integration, SIAM Principles

Industry

Telecommunications

Description

Job Description We are seeking an experienced Operations Lead within Managed Services to oversee the integration, governance, and performance of Managed Service Providers (MSPs) within a complex, business-critical environment for our Customer. This role is focused on service governance, supplier/vendor management, and operational performance—acting as the key bridge between internal teams, vendors, and senior stakeholders. Key Responsibilities Lead integration of MSPs into internal service delivery models, ensuring alignment with ITIL processes Define clear roles, responsibilities, and escalation paths across internal teams and suppliers Own service governance, ensuring adherence to SLAs, contracts, and risk controls Manage supplier performance through KPIs, reporting, and structured service reviews Provide oversight of Major Incidents, Problem Management, and service risks Act as the primary escalation point for third-party service issues Deliver executive-level reporting, dashboards, and performance insights Drive continuous service improvement across processes, tooling, and providers Qualifications Key Skills & Experience Strong background in Service Delivery / Managed Services / Service Management Proven experience managing third-party vendors and MSPs Expertise in Incident, Problem, Change, and Risk Management Solid understanding of ITIL frameworks and service governance Experience producing senior stakeholder reporting and dashboards Confident engaging with senior leadership and C-level stakeholders Experience with service integration (SIAM principles desirable) Qualifications ITIL Foundation (required) ITIL Intermediate certifications (OSA / RCV desirable) Additional Information Contract Details Contract Length: 6 Months Engagement Type: Day Rate Contract Location: Flexible / Remote (UK) Start Date: Immediate or as soon as available At Telefónica Tech, we believe inclusion is the bridge that empowers everyone to be their authentic selves. We celebrate and respect our differences because diversity drives innovation and makes us stronger. Be yourself with us, and feel that you belong. We welcome applicants from all backgrounds and identities regardless of age, disability, gender reassignment, marital or civil partnership status, pregnancy or maternity, race, religion or belief, sex, and sexual orientation. We are also committed to equity, accessible hiring practices, and creating an inclusive culture through many means including TogetHer (Women's network) and our Employee Resource Groups which include Diversity and Inclusion, Telefónica Tech Pride, Neurodiversity, ELEVATE (African and Caribbean heritage network), and Sustainability. We don’t believe hiring is a tick box exercise, so if you feel that you don’t match the job description 100%, but would still be a great fit for role, please get in touch. Department: Flex Employment Hours: Full time

Responsibilities

The Operations Lead will oversee the integration, governance, and performance of Managed Service Providers (MSPs) in a critical environment, focusing on service governance and supplier management. Key duties include leading MSP integration into service models, owning service governance adherence to SLAs, and managing supplier performance through reviews and reporting.