Operations Leader at Petco

Rochester, Minnesota, United States -

Full Time

Start Date

Immediate

Expiry Date

17 May, 26

Salary

26.0

Posted On

16 Feb, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Leadership, Problem-Solving, Decision-Making, Communication, Interpersonal Abilities, Multitasking, Cash Handling, Supervision, Training, Merchandising, Inventory Management, Customer Service, Safety Protocols, Retail Operations, Animal Care Standards

Industry

Retail

Description

Create a healthier, brighter future for pets, pet parents and people! If you want to make a real difference, create an exciting career path, feel welcome to be your whole self and nurture your wellbeing, Petco is the place for you. Our core values capture that spirit as we work to improve lives by doing what’s right for pets, people and our planet. We love all pets like our own We’re the future of the pet industry We’re here to improve lives We drive outstanding results together We’re welcome as we are Petco is a category-defining health and wellness company focused on improving the lives of pets, pet parents and Petco partners. We are 29,000 strong and operate 1,500+ pet care centers in the U.S., Mexico and Puerto Rico, including 250+ Vetco Total Care hospitals, hundreds of preventive care clinics and eight distribution centers. We’re focused on purpose-driven work, and strongly believe what’s good for pets, people and our planet is good for Petco. As a Key Holder, you are a trusted member of the leadership team who helps ensure smooth daily operations, exceptional customer service, and a safe, secure environment for pets, partners, and customers. You support store leadership by supervising partners, opening and closing the store, and serving as a point of contact when management is not present. This role is ideal for someone who enjoys leading on the floor, solving problems in the moment, and delivering a great experience every day. What You’ll Do Pet First Uphold Petco’s animal care standards, ensuring the health, safety, and proper handling of all animals. Promote a safe, welcoming environment for pets, pet parents, and partners. Follow all policies and procedures related to animal welfare, safety, and store operations. Foster the Fun Deliver friendly, knowledgeable, and solution-oriented service to every customer. Support and supervise store partners, helping maintain productivity and positive morale. Assist with training new partners and reinforcing best practices on the sales floor. Help maintain a clean, organized, and visually appealing store environment. Let’s Go! Open and close the store while following all cash handling, safety, and security protocols. Support daily store operations including sales, task execution, and recovery. Execute merchandising standards, including planograms, pricing accuracy, signage, and promotional set-ups. Assist with inventory activities such as restocking, cycle counts, inventory integrity, and required inventory paperwork. Identify out-of-stocks, low inventory, or merchandising issues and communicate them to store leadership. Process transactions, refunds, and exchanges accurately and efficiently. Act as the primary point of contact in the absence of store management. Support sales initiatives and promotions to help achieve store goals. Key Responsibilities Store Operations, Merchandising & Inventory Maintain merchandise presentation and in-stock conditions to Petco standards. Ensure accurate pricing and signage throughout the store. Assist with inventory counts, product replenishment, and shrink awareness. Monitor merchandising and inventory conditions during shifts and escalate issues as needed. Ensure compliance with company policies, procedures, and safety standards. Customer Experience & Leadership Address customer questions and resolve concerns promptly and professionally. Model Petco’s selling behaviors and service expectations. Provide guidance and direction to partners during assigned shifts. Escalate concerns appropriately to store leadership. What Success Looks Like The store opens and closes safely and smoothly. Merchandise is well-stocked, accurately priced, and visually appealing. Inventory is handled accurately and with care. Customers receive prompt, friendly, and knowledgeable service. Partners feel supported and clear on expectations during each shift. What You Bring Experience & Skills Previous retail experience required; key holder or supervisory experience preferred. Strong leadership, problem-solving, and decision-making skills. Excellent communication and interpersonal abilities. Ability to multitask and thrive in a fast-paced environment. Basic math skills and experience handling cash and transactions. Reliable, responsible, and detail oriented. Essential Functions & Work Environment This role is primarily performed in a Pet Care Center retail environment. The Key Holder is expected to be regularly present on the sales floor, leading by example and engaging with partners, customers, and pets. Majority of work is conducted indoors; however, occasional duties may require leaving the Pet Care Center for tasks such as bank deposits, merchandise transport, or community events. The role requires frequent standing and walking, as well as bending, kneeling, reaching, and lifting. Ability to safely lift and move merchandise, supplies, or animals weighing up to 50 pounds. Regular engagement with customers on the sales floor, including providing customer assistance and performing cashiering and point-of-sale transactions. Must be able to work in proximity to animals, including exposure to animal dander, odors, noises, and cleaning chemicals. Flexible availability to support Pet Care Center operating hours, including evenings, weekends, and holidays. A limited amount of travel may be required for training, meetings, or community engagement. Reasonable accommodation may be made to enable qualified individuals with disabilities to perform the essential functions of this role. Why You’ll Love It Here Purpose-driven work that makes a difference for pets and people. Opportunities to build leadership skills and grow your career. A collaborative, inclusive team culture. A strong stepping stone for future leadership opportunities. Petco Animal Supplies, Inc. is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age, protected veteran status, or any other protected classification. The pay ranges outlined below are presented in accordance with state-specific regulations. These ranges may differ in other areas and could be subject to variation based on regulatory minimum wage requirements. Actual pay rates will depend on factors such as position, location, level of experience, and applicable state or local minimum wage laws. If the regulatory minimum wage exceeds the minimum indicated in the pay range below, the regulatory minimum wage will be the minimum rate applied. $17.00 - $26.00 Hourly or Salary Range will be reflected above. For a more detailed overview of Petco Total Rewards, including health and financial benefits, 401K, incentives, and PTO -see https://careers.petco.com/us/en/key-benefits To translate this webpage to Spanish or other languages on your internet browser click the translate button to the right of your browser address bar. Additional instruction can be found here: https://support.google.com/chrome/answer/173424?hl=en-GB&co=GENIE.Platform%3DDesktop Para traducir esta página web al español u otros idiomas en su navegador de Internet, haga clic en el botón de traducción a la derecha de la barra de direcciones de su navegador. Puede encontrar instrucciones adicionales aquí: https://support.google.com/chrome/answer/173424?hl=en-GB&co=GENIE.Platform%3DDesktop We're proud to be "where the pets go" to find everything they need to live their best lives for more than 60 years — from their favorite meals and toys, to trusted supplies and expert support from people who get it, because we live it. We believe in the universal truths of pet parenthood — the boundless boops, missing slippers, late night zoomies and everything in between. And we're here for it. Every tail wag, every vet visit, every step of the way. We are 29,000+ strong and together we nurture the pet-human bond in more than 1,500 Petco stores across the U.S., Mexico and Puerto Rico, 250+ Vetco Total Care hospitals, hundreds of preventive care clinics and eight distribution centers. In 1999, we founded Petco Love. Together, we support thousands of local animal welfare groups nationwide and have helped find homes for ~7 million animals through in-store adoption events. Explore Life @ Petco and discover what it’s like to work here.

Responsibilities

This role involves ensuring smooth daily operations, exceptional customer service, and maintaining a safe environment by supervising partners and acting as the point of contact when management is absent. Key duties include upholding animal care standards, opening/closing the store, supporting sales initiatives, and executing merchandising and inventory tasks.