Operations Leader at SHOTO DC LLC

Houston, Texas, United States -

Full Time

Start Date

Immediate

Expiry Date

14 Oct, 26

Salary

0.0

Posted On

16 Jul, 26

Experience

5 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

P&L Management, Operational Leadership, People Management, Process Improvement, Budgeting, Vendor Management, Performance Management, Customer Service, Scheduling, Strategic Planning, Compliance Management, Financial Reporting

Industry

Description

About the Role: Position Overview We are seeking an experienced Operations Leader to take full ownership of day-to-day business operations. As we grow geographically and into new lines of business — this role will take on increasing strategic responsibility alongside the President. This role is a leadership position with accountability for performance, people, and profitability. You will run the business day to day: managing the team, overseeing financial performance, driving process improvement, and ensuring customers get consistent, high-quality service. Incumbent will be measured on Key Process Indicators (KPIs) that will include: growth of business, customer retention, employee retention, utilization, and other key metrics. We're looking for a decisive, hands-on operator who can be trusted to make the call, own the outcome, and grow with the business. Key Responsibilities Business & Operational Leadership * Own full day-to-day operational and P&L responsibility for the business * Set and drive execution against operational goals, KPIs, and performance targets. * Make independent operational decisions within an agreed budget and authority level, escalating only what genuinely requires the President's input. * Identify and implement process improvements to increase efficiency, quality, and margin. * Provide the President with regular, concise performance reporting (financial, operational, and staffing) to support growth planning. Team Leadership * Manage, coach, and hold accountable field technicians and any direct-report supervisors. * Own hiring, onboarding, performance management, and (when necessary) termination decisions for operations staff * Build schedules, assign routes and workloads, and ensure adequate staffing and coverage. * Develop training programs that raise technical skills, safety awareness, and customer service standards. Financial & Vendor Management * Manage the operating budget, control costs, and monitor margins on jobs and service contracts. * Oversee inventory, equipment, and supply planning; negotiate with and manage vendor/supplier relationships. * Approve purchases and expenditures within delegated spending authority. Customer & Compliance Ownership * Serve as the primary point of escalation for customer service issues, ensuring timely and satisfactory resolution. * Ensure all work meets fire safety codes, industry regulations, and company quality standards. * Maintain and strengthen relationships with key commercial accounts. Qualifications * 7+ years of progressive operations or business management experience, including managing other managers or supervisors, ideally within a commercial service-based business (e.g., fire protection/life safety, HVAC, security, facilities, pest control, or similar trades/service industries) * The underlying business model here is straightforward, so we're open to strong operators from other commercial service industries — fire and life safety experience is a plus, not a requirement. * Demonstrated track record of owning a P&L, budget, or cost center with minimal oversight. * Proven ability to make independent decisions and be accountable for business outcomes, not just task completion. * Strong people-management skills, including hiring, performance management, and team development. * Excellent organizational, communication, and problem-solving skills * Proficiency with scheduling/dispatch software, and general business systems (e.g., QuickBooks or similar) * Bachelor's degree in business or related field preferred, or equivalent experience What We Offer * Competitive salary, commensurate with experience, plus performance-based bonus tied to operational and financial KPIs. * Comprehensive benefits package. * Significant room for growth: this role is positioned to take on greater scope and responsibility. * A supportive, dynamic culture built on collaboration and accountability.

Responsibilities

The Operations Leader is responsible for the day-to-day business operations, including P&L ownership, team management, and financial performance. They will drive process improvements and ensure high-quality service delivery while reporting directly to the President.