Operations Life Complex Supervisor at American Fidelity Assurance

Oklahoma City, Oklahoma, United States -

Full Time

Start Date

Immediate

Expiry Date

15 Aug, 26

Salary

0.0

Posted On

17 May, 26

Experience

5 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Claims Adjudication, Team Leadership, Problem Solving, Critical Thinking, Case Management, Diplomacy, Project Coordination, Microsoft Office, Regulatory Compliance, Customer Service, Bilingual Communication, Mentoring

Industry

Insurance

Description

‎ Direct and oversee, utilizing tactical and strategic methods, a team of highly skilled Colleagues who are responsible for adjudicating Claims, waiver of premium and living benefits for Domestic and International life insurance products. Requires a high degree of problem solving decision making and critical thinking. Responsible for development of Customer friendly solutions and the attainment of service level standards, team productivity and quality measurements associated with direct reports, recruiting and mentoring of team Colleagues, utilizes industry best practices to implement standardized procedures; may work with Department Director to provide input for budget and cost efficiencies and may be directly responsible for adherence to company/division/department Compliance requirements. Responsible for maintaining accountability of team and division goals. The supervisor must maintain their technical knowledge and expertise on a variety of products, systems and procedures for both U.S. and International Markets. Assists IT and Technical team to implement system enhancements This position may require the effective use of bilingual skills (verbal and/or written) at least 50 percent of the time. Provides coaching and mentoring to direct reports to include technical and leadership competencies, feedback for succession planning, implementation of new processes and procedures, and integration of product knowledge Skills & Requirements: Bachelor’s degree preferred Strong technical and analytical skills In-depth knowledge and expertise of insurance products and/or services Proven technical and tactical skills to include diplomacy Strong decision-making skills with proven decision capability Ability to manage and effectively coordinate multiple projects and people Proficient with PC Windows-based software and Microsoft Office applications Easily adapts to new software/technology applications and is able to excel in a paperless environment Advanced knowledge of operational processes and state and federal regulations Advanced knowledge of case management tools with proven effective utilization of same Proven leadership, coaching skills Diplomacy Advanced organizational skills Ability to handle fast-paced environment Professional attitude Advanced Customer service skills Prompt and reliable Advanced oral and written communications skills, including strong interpersonal skills May require proven bilingual skills (verbal and/or written communications) ‎ #AFC Corporate Careers | Sales Careers | Internships | APL American Fidelity is a certified Great Place to Work for All! No matter where you work in the organization, you have a chance to make a difference. Our culture focuses on helping Colleagues to be their best! We work hard to make a difference to our Customers and community, focus on teamwork and collaboration and always offer a different perspective - a different opinion. We want to meet you! Share your information directly with our American Fidelity recruiting team and join our talent pipeline! American Fidelity specializes in the education, public sector, automotive and healthcare industries with products like group and individual life, health and annuity services as well as other financial security products and services. We’re focused on offering a different opinion to our Customers – making things easier for them by providing benefits administration and education. For our policyholders, we help provide financial security through our benefit offerings, which provide coverage for some of life’s worst events – cancer, accidents, critical illnesses, death and more – and for some of life’s best – childbirth, retirement and more. Learn more about us!

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Responsibilities

Direct and oversee a team responsible for adjudicating claims, waivers of premium, and living benefits for domestic and international life insurance products. Focus on attaining service level standards, implementing standardized procedures, and providing coaching and mentoring to direct reports.