About the job

Matthew Ely Jewellery is looking for a highly organised, proactive and tech-savvy Operations & Logistics Manager to join the team at our Woollahra Workshop & Boutique.

This is a hands-on role for someone who thrives on organisation, communication and problem-solving, and loves finding better ways to make a busy business run seamlessly.

WHAT YOU’LL DO

• Coordinate 100+ active custom jewellery orders and repairs
• Manage production schedules, priorities and workshop capacity
• Liaise daily with jewellers, setters, suppliers and subcontractors
• Coordinate secure movement of jewellery between our boutique, workshop and suppliers
• Manage suppliers, purchasing, inventory and stock levels
• Identify opportunities to improve costs and purchasing efficiencies
• Improve operational workflows across Retail Edge, HubSpot, Shopify, Asana and Xero
• Explore and implement new technology, software and AI opportunities
• Develop SOPs and improve operational processes
• Oversee insurance, security requirements and operational risk
• Coordinate communication across sales, workshop, accounts, marketing and management
• Help ensure every client piece is delivered beautifully and on time

WHO WE’RE LOOKING FOR

You’ll be someone who is:

• Exceptionally organised with outstanding attention to detail
• A confident, clear communicator who is comfortable coordinating multiple people and priorities
• Highly tech-savvy and able to learn new platforms and systems quickly
• Curious about emerging technology and confident exploring how AI can improve business processes
• Confident managing multiple projects, deadlines and moving parts simultaneously
• Proactive and solutions-focused, with the initiative to identify and solve problems independently
• Commercially minded, with an eye for efficiency, costs and continuous improvement
• Calm and capable in a busy, fast-moving environment
• Comfortable taking ownership and following things through from start to finish

EXPERIENCE

• Strong project management, coordination and organisational experience is essential
• Demonstrated ability to quickly learn and confidently use new technology and business platforms
• Experience with CRM, ERP, project management or similar operational systems
• Strong written and verbal communication skills
• Experience coordinating suppliers, logistics, inventory or complex workflows is highly regarded