WHAT WE’RE LOOKING FOR…

A dynamic, service-driven Operations Manager (OM) for our branch office location. The OM will assist and support the General Manager in the overall management of all aspects of the branch location, including coordination of third-party installation vendors, and customer service. A primary responsibility of this role will be to positively impact branch revenue performance.
The right fit for this role will have experience with warehouse operations and customer service. Successful candidates will have skills in effectively motivating others, driving sales strategy, and leading training classes to groups or one-on-one training in the field.
A perfect candidate for this position will have a “roll up their sleeves attitude,” a “team-effort approach,” take ownership of branch success, and be self-motivated plus motivated to grow their career.
Ideal applicants will be ambitious, motivated to grow their career, and open to travel or potential relocation for advancement.

• Support branch GM in all aspects including, training, maintaining quality and service standards, and profitability
• Manage, coach, and monitor operations team
• Lead educational meetings to drive performance and ensure representative’s knowledge base
• Assists in onboarding contractors
• Address and resolve escalated customer issues to ensure timely, satisfactory settlement
• Perform site visits for service issues or to verify the quality of installation vendor’s work
• Fill in for GM during planned or unplanned time off, high-volume periods, etc.