QUALIFICATIONS/KEY SKILLS

• Degree or equivalent or by experience
• Membership or Associate Membership of IWFM or RICS
• National General Certificate in Occupational Safety and Health - accredited by NEBOSH

EXPERIENCE

• Previous experience in a similar role
• Understanding of commercial leases and the landlord and tenant relationship
• Good understanding of service charge budgets and accounting principles
• Management of in-house and supplier staff
• Management of supplier relationships
• Good health and safety and environmental knowledge
• Good mechanical and electrical services knowledge
• Excellent English language skills – both written and spoken
• IT literate – MS Office at intermediate level and other relevant software (e.g. Meridian, Proactis, Snapshot, Tramps) at a level to undertake the role satisfactorily
• Experience of managing single-site environments
• Experience of managing a single-site environment in excess of 100,000 square feet and/or service charge budgets in excess of £1m

THE ROLE

We are recruiting for a full time Operations Manager who will be part of a team who manage an impressive asset in Kings Cross with a prestigious international occupier. The successful candidate will have experience in building management, and a track record of providing exceptional customer service. The successful candidate will be responsible for managing the delivery of an effective and compliant facilities management service through in-house staff, suppliers and consultants, primarily focussed on soft services, within a single complex building.
We are seeking an experienced and dynamic Operations Manager with a strong track record in stakeholder engagement to oversee daily operations while driving alignment between cross-functional teams and key internal and external stakeholders. This role demands a strategic thinker who excels in communications, relationship-building, and operational execution.
6 Pancras Square provides over 390,000 sq ft of Grade A office space over 12 storeys, including 6 retail units. The property is located in a prime location close to Kings Cross and Pancras International stations on the Kings Cross Estate.
The building has been designed with sustainability and first class facilities in mind. Benefitting from BREEAM Excellent and providing high quality contemporary office space.

RESPONSIBILITIES

• Prepare, monitor and reconcile service charge budgets
• Check and approve expenditure against service charge budgets
• Provide best in class customer service to internal and external customer base
• Maintain regular and effective communication with clients and tenants
• Manage site based staff, ensuring all people related policies and procedures are followed
• Maintain regular and effective communication with internal colleagues in Property Management, support functions and the wider Real Estate business
• Monitor works conducted/service provided by suppliers
• Audit and inspect supplier delivery
• Measure and report supplier performance against agreed SLAs
• Manage suppliers to ensure effective, safe and compliant delivery of all M&E related services, including: life safety systems, vertical transportation equipment and public health systems
• Work effectively with a range of specialist consultants to deliver agreed outcomes
• Procure goods and services, following procedures and policies
• Develop, agree and manage capital replacement programmes
• Prepare management reports for a variety of stakeholders and attend/chair management meetings as required
• Undertake regular building inspections, complete reports and initiate/progress any required works
• Ensure compliance with all current statutory legislation in respect of health and safety and the environment
• Manage local environmental activities in order to meet statutory obligations and achieve/retain industry standards e.g. ISO14001 working with sustainability team
• Ensure compliance with all internal procedures and policies – e.g. Procurement, Finance, Compliance, HR
• Ensure security and emergency procedures are robust and adhered to at all times, taking an active role in the event of emergency situations