Operations Manager at ABHS

Clementon, New Jersey, United States -

Full Time

Start Date

Immediate

Expiry Date

08 Jan, 26

Salary

0.0

Posted On

10 Oct, 25

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Leadership, Communication, Organizational Skills, Team Collaboration, Problem Solving, Accountability, Training, Monitoring KPIs, Flexibility, Interpersonal Skills, Critical Thinking, Time Management, Customer Service, Compliance, Initiative, Stress Management

Industry

Non-profit Organizations

Description

The Operations Manager provides oversight, assistance, organization, implementation, and evaluation of the day-to-day operations of the Recovery Support Services Division including both the Peer Recovery Specialists (PRS) and Behavioral Health Technicians (BHT) in accordance with accepted practice and company policies and procedures. Tasks & Responsibilities A. Essential Duties * Contributes to the development and successful implementation of operational processes, training, and systems, and promotes the aims and objectives of Victory Bay * Oversee the daily operations of the Recovery Support Services Division, ensuring, efficient service delivery * Provides leadership and guidance to BHT and PRS Managers as well as appropriate training to staff and department * Assist with hiring, training, and evaluation of staff * Monitors KPI’s for the Recovery Support Services Division * Implement monitoring measures of Recovery Support Services Division * Promotes a culture of accountability, collaboration, and continuous improvement * Works closely with the admissions team to support the growing client census. * Reports any conflicts, or program deviations to the relevant medical and clinical professionals. * Liaising with departmental heads to ensure company-wide operational compliance B. Additional Duties * Assists and covers other staff when necessary to maintain high productivity and efficiency in the department. * As the company continues to grow, additional responsibilities that are essential for the department to be successful will be assigned accordingly. C. Interpersonal Relations * Create Meaningful Connections: Demonstrates ability to function effectively as a part of team. Uses outstanding oral and written communication with employees at all levels of the business for support and sharing of information. * Take Accountability: Take constructive feedback and prevent discourse among our peers. * Live in the Solution: Critically thinking should be the solution when problems arise. Having the ability to accepts constructive criticism well in an open and non-defensive manner. * Be Professional: Wear business casual attire (please see dress code policy). Performance Standards & Measurement * Compliance with essential and incidental duties; compliance with company policies and procedures. * Compliance with state and federal laws and regulations applicable to the business. Equipment, Tools & Machines * Use of computer, telephone, and other office equipment such as a printer and fax. * Use of company network and email domain. Working Conditions * Air conditioned and well-illuminated office environment and outdoor environment. * May have several responsibilities at once. Interaction with other is constant and can be interruptive. * Work may be stressful at times due to high level workflow. * Availability to work flexible hours including weekends, holidays, and evenings as is required to comply with the purpose of the job and accommodate client needs. * Participates in educational training, orientations, or compliance programs as needed to maintain competency. * If you must leave your employment with our company, we request employee’s to give us at least 14 days resignation notice in writing. Demands * Enthusiastic self-starter operating with sustained energy and showing great initiative. * Comfort working with a diverse base of support, including members, employers, providers, colleagues, community leaders, volunteers, non-profit organizations, vendors, etc. * Excellent interpersonal and communication skills, including ability to read, write, spell in English legibly and without excessive grammatical or communication errors. * Talk and hear both by person and by telephone; ability to speak clearly and effectively using proper grammar before patients, employees and business partners, among others. * Excellent organizational skills. * Accepts constructive criticism well in an open and non-defensive manner. * Ability to manage conflicting priorities. Ability to maintain a positive work ethic and a congenial attitude in the face of a high-pressure environment. * Ability to function independently and with flexibility. * Ability to work under pressure, handle multiple tasks and interruptions. * Occasional lifting of moderately heavy office supplies; ability to lift supplies for community events, trade shows, conferences, and other marketing opportunities applicable to the organization; ability to lift, push or pull up to 25lbs. * Ability to sit, stand, or walk for extended periods of time. * Must have strong computer skills to meet Microsoft Office and Electronic Health Record software requirements. Qualifications Education: * 1-3 years’ experience working in a clinical setting with individuals diagnosed with a substance use disorder or Primary Mental Health Diagnosis Experience * Supervisory experience within Peer Recovery department Certifications: * Current First Aid and CPR Certification, preferred

Responsibilities

The Operations Manager oversees the daily operations of the Recovery Support Services Division, ensuring efficient service delivery and compliance with company policies. They provide leadership and guidance to staff, monitor key performance indicators, and promote a culture of accountability and continuous improvement.