Operations Manager - AC Hotel by Marriott Pre-Opening at Courtyard by Marriott Somerset KY

Gold Coast City, Queensland, Australia -

Full Time

Start Date

Immediate

Expiry Date

20 Mar, 26

Salary

0.0

Posted On

20 Dec, 25

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Operations Management, Guest Services, Team Leadership, Customer Service, Financial Analysis, Human Resources, Problem Solving, Communication, Scheduling, Performance Management, Quality Control, Hospitality, Training, Motivation, Continuous Improvement, Collaboration

Industry

Hospitality

Description

Join the AC Hotel by Marriott Experience At AC Hotels by Marriott, we believe that every detail matters. Our brand is designed for the modern traveler who values sleek design, curated experiences, and effortless comfort. Inspired by European style and sophistication, AC Hotels offer a refined atmosphere where guests can relax, connect, and enjoy the essentials without unnecessary extras. AC Hotels by Marriott is present in over 175 destinations, as the second AC Hotel in Australia you will be part of a team that ensures the promise of the Perfectly Precise Hotel and Guest room is delivered in the Gold Coast. As part of the Marriott International family, we combine global standards with a distinctive, contemporary approach to hospitality. Working with us means being part of a team that celebrates innovation, collaboration, and exceptional service, all while creating memorable experiences for our guests. If you’re passionate about hospitality, design, and delivering service with purpose, AC Hotels is the perfect place to grow your career. JOB SUMMARY Responsible for assisting in successfully executing all operations in the hotel Operations departments (including Front Office, Business Center, Recreation/Health Club, Housekeeping, Food and Beverage related services and supporting the Maintenance department on a dotted reporting line) and managing staff. Strives to continually improve guest and employee satisfaction and maximize the financial performance of the hotel. Ensures that standards and procedures are being followed. Leads specific team while assisting with meeting or exceeding property goals. CANDIDATE PROFILE Education and Experience • High school diploma or GED; 4 years experience in the guest services, front desk, housekeeping, or related professional area. OR • 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major; 2 years experience in the guest services, front desk, housekeeping, or related professional area. CORE WORK ACTIVITIES Leading Operations Team • Ensures that goals are being translated to the team as they relate to guest tracking and productivity. • Creates and nurtures a property environment that emphasizes motivation, empowerment, teamwork, continuous improvement and a passion for providing service. • Understands employee and guest satisfaction results and developing game plans to attack need areas and expand on the strengths. • Ensures that the team has the capabilities to meet expectations. • Leads by example demonstrating self-confidence, energy and enthusiasm. • Assists employees in understanding guests’ ever-changing needs and expectations, and exceeding them. Managing Property Operations Function(s) • Follows property specific second effort and recovery plan. • Publishes all guest satisfaction results in a timely fashion including all guest satisfaction forms, comment cards and guest letters. • Takes proactive approaches when dealing with employee concerns. • Extends professionalism and courtesy to employees at all times. • Communicates/updates all goals and results with employees. • Meets semiannually with staff on a one-to-one basis. • Assists/teaches the team scheduling against guest and hours/occupied room goals. • Performs hourly job functions as needed. Managing and Monitoring Activities that Affect the Guest Experience • Provides excellent customer service by being readily available/approachable for all guests. • Takes proactive approaches when dealing with guest concerns. • Extends professionalism and courtesy to guests at all times. • Responds timely to customer service department request. • Ensures all team members meet or exceed all hospitality requirements. Managing Profitability • Drives required annual Quality audit with Multi-Property GM. • Ensures a viable key control program is in place. • Reviews financial statements, sales and activity reports, and other performance data to measure productivity and goal achievement and to determine areas needing cost reduction and program improvement. Conducting Human Resources Activities • Interviews and assists in making hiring decisions. • Receives hiring recommendations from team supervisors. • Ensures orientations for new team members are thorough and completed in a timely fashion. • Ensures performance and behavioral concerns are managed in a timely and fair manner. • Drives performance and development reviews for direct reports whilst ensuring the same process is consistently applied at all levels. Why Join Marriott? At Marriott International, we believe in putting people first. As the world’s largest hospitality company, we offer more than just jobs—we provide careers with purpose, growth, and global opportunities. Joining Marriott means becoming part of a culture built on respect, inclusion, and a commitment to excellence. Some of the key benefits of working with us include: Travel Discounts: Enjoy exclusive hotel and travel perks across thousands of properties worldwide. Career Development: Access world-class training programs and clear pathways for growth within a global network. Comprehensive Benefits: Competitive salary, health and wellness programs, birthday leave, Marriott paid parental leave, Milestones recognition and more. Inclusive Culture: Be part of a diverse, supportive team that values collaboration and innovation as well as a company that wants you to be your whole self at work. Recognition & Rewards: Celebrate your achievements through our award-winning recognition programs. At Marriott, we don’t just offer jobs—we create opportunities for you to grow, thrive, and make an impact. At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.

How To Apply:

Incase you would like to apply to this job directly from the source, please click here

Responsibilities

The Operations Manager is responsible for executing all operations in the hotel departments and managing staff to improve guest and employee satisfaction while maximizing financial performance. They lead specific teams and ensure that standards and procedures are followed.