Operations Manager at Ace Handyman Services Minneapolis

Minneapolis, Minnesota, United States -

Full Time

Start Date

Immediate

Expiry Date

06 Jun, 26

Salary

29.0

Posted On

08 Mar, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Leadership, Organization, Customer Focus, Sales, Scheduling, Financial Oversight, Process Improvement, Team Support, Customer Service, Problem Solving, QuickBooks Online, ServiceTitan, A/R Management, A/P Management, HR Administration

Industry

Construction

Description

Benefits: Dental insurance Employee discounts Health insurance Opportunity for advancement Training & development Vision insurance 401(k) matching Operations Manager Ace Handyman Services – Minneapolis Metro Ace Handyman Services is seeking a highly organized, customer-focused Operations Manager to help lead our growing team. This role combines leadership, sales, scheduling, and financial oversight to ensure smooth daily operations and strong revenue performance. This is a leadership position responsible for driving results, supporting staff, and delivering an exceptional customer experience. Position Overview The Operations Manager oversees office operations, supports field craftsmen, manages scheduling and sales activity, and monitors financial performance. This role partners directly with the Owner and General Manager to improve processes, maintain accountability, and ensure profitability. Key Responsibilities Leadership & Team Oversight Lead and support office staff Assist with hiring, onboarding, and training Enforce SOPs and improve operational processes Plan staff meetings and monitor KPIs Sales & Customer Service Manage inbound/outbound customer calls Educate customers on services and pricing Book jobs and drive booking rates Handle customer escalations professionally Scheduling & Field Coordination Manage daily schedule using ServiceTitan Match craftsmen to jobs for efficiency and profitability Communicate schedule updates clearly Monitor dispatch flow, weather, and materials Financial & Administrative Management Oversee A/R and A/P processes Audit invoices for accuracy and profitability Reconcile company credit accounts Monitor outstanding receivables Prepare bank deposits Track and report key financial metrics HR & Office Support Maintain employee records and assist with benefits administration Update handbooks and internal documentation Create job aids and process tools Manage office and marketing supply inventory Qualifications 3–5+ years in operations, office management, or business administration Leadership experience preferred Comfortable with sales and customer communication Strong organizational and problem-solving skills QuickBooks Online experience preferred ServiceTitan experience strongly preferred Ability to manage multiple priorities in a fast-paced environment Compensation & Benefits $24–$29 per hour (DOE) Health, Dental, Vision, and Supplemental Insurance Paid Time Off Growth and advancement opportunities Regular pay reviews Join a locally owned business backed by a respected national brand. If you’re driven, accountable, and ready to lead operations while driving revenue, we’d love to talk with you. Apply today.

Responsibilities

The Operations Manager will lead and support office staff, enforce SOPs, and drive results through effective team oversight and process improvement. This role also involves managing sales activity, handling customer calls, and ensuring an exceptional customer experience.