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Operations Manager at Acosta Inc

Toronto, Ontario, Canada -

Full Time

Start Date

Immediate

Expiry Date

24 Jul, 26

Salary

0.0

Posted On

25 Apr, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Operations management, Workforce planning, Project management, Process improvement, Relationship building, Organizational skills, Attention to detail, Problem-solving, Communication skills, Data analysis, Performance management, Onboarding, Training compliance, Strategic planning, Change management

Industry

Retail

Description

The Operations Manager will oversee and manage all aspects of a program related to Field Personnel and the Operational components behind it. This would include but not limited to: interviewing, onboarding and training field personnel, performance managing and development of field personnel, creating and maintaining personnel records to include sales performance, in-store behavioural assessment, administering any necessary counselling/corrective action and monitoring reporting and training compliance. The Field Operations Manager collaborates with internal stakeholders, and overall ensures the program runs smoothly. This position will work closely with the Internal Operations and Onboarding teams as well as manage the off-boarding process aligning with internal stakeholders such as HR and Payroll. The will work directly with the National Field Manager to consistently performance manage SECs, as well as ensure completion of all reporting and compliance of Mosaic and client established expectations.

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Responsibilities

The Operations Manager oversees field personnel programs, including interviewing, onboarding, training, and performance management. They collaborate with internal stakeholders to ensure operational consistency, reporting compliance, and the execution of business performance initiatives.