ABOUT US

We are a short-term rental management company specializing in high-quality Airbnb properties. With a strong reputation for delivering excellent guest experiences and maintaining top-tier listings, we’re looking for an experienced and detail-oriented Operations Manager to lead our on-the-ground operations.

JOB SUMMARY

As the Operations Manager, you will oversee the day-to-day operations of our Airbnb properties, ensuring all listings are guest-ready, staff are well-coordinated, and our high standards are consistently met. You’ll be responsible for managing cleaning and maintenance teams, optimizing processes, and ensuring smooth check-ins, turnovers, and guest satisfaction.

REQUIREMENTS

• Proven experience in hospitality, property management, or short-term rentals
• Strong leadership and team management skills
• Excellent organizational and multitasking abilities
• Comfortable using tech tools like Airbnb, Hospitable, Breezeway, ClickUp, etc.
• Driver’s license and own reliable transport (if travel between properties is required)
• Ability to work flexible hours, including weekends when necessary
• Strong attention to detail and commitment to high standards

• Oversee daily operations across all properties
• Schedule and manage cleaners, maintenance teams, and contractors
• Ensure properties are cleaned, restocked, and guest-ready on time
• Conduct regular property inspections to maintain standards
• Manage inventory of supplies (toiletries, linen, cleaning products)
• Coordinate repairs and handle emergency maintenance issues
• Assist with guest escalations and in-person support if needed
• Monitor booking calendars to avoid conflicts and optimize turnover times
• Maintain communication with remote teams and reporting systems
• Develop and improve operational workflows and standard operating procedures (SOPs)
• Onboard and set up new properties into our systems