OPERATIONS MANAGER – AIRHOP WESTWOOD CROSS - JOB DESCRIPTION

Contract: Permanent 40 hours per week.
Reports to: General Manager
We are on the hunt for dynamic and energetic individuals who are passionate about delivering unforgettable experiences for our guests. This is a fantastic opportunity to join a rapidly growing business that is leading the industry through innovation and a relentless commitment to excellence. If you’re ready to be part of a team that is transforming the way families have fun in an indoor leisure environment and setting new standards for guest satisfaction, we want to hear from you!
The Operations Manager will be responsible for overseeing all operational aspects of the trampoline park, ensuring smooth and efficient daily operations, maintaining a safe and enjoyable environment, and delivering exceptional customer experiences. This role requires strong leadership skills, excellent organisational abilities, and a comprehensive understanding of managing operations in a recreational setting.

SKILLS AND ATTRIBUTES:

• Passionate about service, displaying warmth, friendliness, and authenticity while leading, inspiring, and motivating a large and diverse team with fairness and empathy.
• Performance-driven mindset, fostering a culture of results within a high-pressure environment by instilling a strong sense of team spirit and a drive to be part of a winning team.
• Strong prioritisation skills, able to manage tasks effectively within competing deadlines.
• Flexible and responsive to swiftly address risks and compliance queries.
• Effective communicator with a confident and authoritative speaking style.
• Committed to 100% customer satisfaction, consistently striving to deliver an exceptional experience.

REQUIREMENTS:

• Flexibility in working hours, including days, nights, weekends, and bank holidays, as the park operates on extended hours.
• Minimum of 2 years’ proven leadership experience is essential.
• Experience in managing health and safety processes is essential.
• Possession of an IOSH Working Safely qualification is desirable.
• Experience working in a café environment is desirable.
• First Aid qualification or willingness to obtain one is preferred.
• Sales experience (desirable).
  Join our team at the AirHop and be part of an incredible journey where excitement knows no bounds. Apply today and let your passion for exceptional service, trampolining & adventure shine!