Respond to routine and emergency calls for service and various alarms;
Gather critical information to initiate appropriate response, including prioritizing responses;
Control PSL doors using automated access control systems;
Determine requirements for emergency assistance and activate the appropriate agencies, divisions, units or individuals;
Monitor status, provide situational updates and keep track of on duty units and resources using various telecommunications devices and systems;
Acquire necessary information to analyze and anticipate escalating or deescalating situations;
Provide support to resolve problems, issues and complaints;
Provide information to employees and the public about the airport;
Sign out visitor passes;
Record all information in Ports Toronto’s Records Management System;
Liaise closely with supervisors and airport management;
Answer multiple phone lines and radios including the Airport Emergency line primarily through the use of Ports Toronto’s integrated communication system; and
Perform other related duties or assignments as directed.
Must successfully complete a communication and computer knowledge evaluation.
Responsibilities
Respond to routine and emergency calls for service and various alarms;
Gather critical information to initiate appropriate response, including prioritizing responses;
Control PSL doors using automated access control systems;
Determine requirements for emergency assistance and activate the appropriate agencies, divisions, units or individuals;
Monitor status, provide situational updates and keep track of on duty units and resources using various telecommunications devices and systems;
Acquire necessary information to analyze and anticipate escalating or deescalating situations;
Provide support to resolve problems, issues and complaints;
Provide information to employees and the public about the airport;
Sign out visitor passes;
Record all information in Ports Toronto’s Records Management System;
Liaise closely with supervisors and airport management;
Answer multiple phone lines and radios including the Airport Emergency line primarily through the use of Ports Toronto’s integrated communication system; and
Perform other related duties or assignments as directed.
Must successfully complete a communication and computer knowledge evaluation.
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