ob Description:We are currently recruiting for an Operations Manager - Command Center to join our Cash Services team in our Headquarters, located in DAFZA, Dubai Airport Freezone.Scope: Operations Manager-Command Center-Cash Services is responsible for overseeing the performance of operational activities of 24/7, Command Center, Call Centre, and Planning and Analysis Departments. This includes line management of Team Leaders and supporting the wider Command Center team of 80 staff members. Manage all aspects of the operations and development of the Call Centre through effective use of resources, as well as ensuring continuous improvement of service levels, processes, and infrastructure. Play an integral role in core operations by analyzing day-to-day “Planning and Analysis” operational data, to identify wastage in key performance areas. To bring in operational efficiencies, recommend corrective actions and provide enhanced solutions.Financial:

• Proactively identify potential areas for improvement and propose enhanced working methods to Senior Management.
• Identify opportunities for cost savings without compromising work quality.
• Analyse and optimize existing routes by studying defined routes minutely and aim to increase service per route using existing resources.
• Design and implement new routes where necessary within the budgetary allocation.
• Identify service gaps created in routes due to the dynamic nature