Welcome to Amaranth, where we’re not just about providing stellar customer service – we’re on a mission to craft an exceptional experience. Imagine a community where local farmers and producers unite to bring wholesome, healthy food to our tables. As we expand in Alberta, Amaranth is thrilled to extend a warm welcome to new team members who share our fervor.
Joining the Amaranth community means embodying courtesy, friendliness, and efficiency. We don’t just follow best practices; we set the standard. Every role contributes to maintaining a positive company image, ensuring that our customers and team members always leave with smiles. But it doesn’t end there – our Team Members are versatile, ready to tackle any challenge inherent in the diverse range of responsibilities.
What sets a successful team member apart? Picture someone who lives and breathes a holistic lifestyle, fueled by a genuine passion. Someone who goes above and beyond to elevate the customer experience. A team player committed to growth, flexibility, and openness. Imagine a problem solver with a keen business sense, contributing to Amaranth’s core values and goals.
At Amaranth, we’re not just building a team; we’re fostering a community of like-minded individuals dedicated to making a difference. If you’re ready to be part of something extraordinary, where passion meets purpose, Amaranth is the place for you. Let’s grow together and create a legacy of exceptional service, one smiling customer at a time.

JOB DESCRIPTION

Job Title: Operations Manager Department: Operations
Reports to: General Manager
Direct Reports: Store Managers

POSITION OVERVIEW:

The Operations Manager is a key leadership position at Amaranth, responsible for overseeing customer experience, supporting and leading our store managers, and implementing and managing quality control and best practices. As Amaranth continues to grow, we are seeking an individual with experience in multi-store retail environments, where a focus on the team and customer is the primary priority.
At Amaranth, our mission is to provide an outstanding experience every day, one person at a time. The Operations Manager directly supports Amaranth’s mission by driving operational efficiency, fostering customer satisfaction, and promoting our company culture.

PRIORITY ACCOUNTABILITIES/GOALS:

These are the outcomes the team member is accountable for, as outlined in the accountability chart:

• Lead, Manage & Hold Accountable (LMA): Provide leadership, clear expectations, and accountability for Store Managers, ensuring alignment with Amaranth’s vision, mission, and values. Support, develop and train store managers. Build our team culture. Regularly visit stores. Lead from the front.
• Customer Experience: Ensure all stores consistently deliver exceptional customer service, proactively resolving issues and training staff to uphold customer satisfaction standards. Manage experiential elements such as music, cleanliness and facing.
• Operational Best Practices: Oversee our operations best practices. Assist in improving them or creating new ones. Oversee communication and training of any new best practices.
• Store Staffing: Collaborate closely with Store Managers and Human Resources to manage effective staffing levels, ensuring appropriate coverage and labour budget adherence.
• Inter-Store Transfers: Coordinate logistics and schedules for inter-store deliveries and transfers, maintaining smooth inventory flow and product availability across locations.

SECONDARY ACCOUNTABILITIES:

• Fosters a culture where both successes and failures are recognized as opportunities for learning and growth.
• Collaborates with HR to proactively address staffing needs, performance concerns, and compliance matters.
• Builds and maintains open, respectful, and collaborative relationships with employees at all levels.
• Oversees safety initiatives and supports the development of consistent responses to common incidents.
• Cultivates a team culture rooted in motivation, empowerment, and a shared passion for delivering outstanding service.
• Partners with Store Managers to ensure timely and effective maintenance and upkeep of store facilities.

QUALIFICATIONS AND ATTRIBUTES:

• Demonstrates entrepreneurial spirit and strong business acumen.
• 2 or more years of customer service experience.
• 2 or more years of supervisory or management experience in a retail environment.
• Proven leadership skills, ability to mentor and motivate teams. Can delegate and/or lead by example.
• Excellent communication, interpersonal and problem solving skills.
• Strong organizational abilities and attention to detail.
• Flexibility and adaptability to shifting priorities.
• Ability to work independently and collaboratively in a dynamic environment.
• Intermediate computer proficiency, including database management.
• Working knowledge of retail operating systems.
• Valid Class 5 Driver’s License.

TIME REQUIREMENTS:

• Full-time hourly or salary position averaging 40 hours per week.
• Flexible availability including days, evenings, weekends, Statutory Holidays, and on-call emergencies, as required.
• Regular travel between stores in Calgary and occasional provincial travel.
• Entitled to a 30-minute unpaid meal break for shifts exceeding 5 consecutive hours.

BASIC PHYSICAL REQUIREMENTS:

• Stand for extended periods of time.
• Walk, bend, twist, reach above and below shoulders.
• Use mops, brooms, cleaning supplies, carts, pallet jack, computers, and printers.
• Use ladders up to 12 feet in height.
• This role may include lifting items up to 50 lbs. Teamwork and tools, such as carts, are available to support these tasks.
• Exposure to extreme temperatures (coolers, freezers, outdoors).

Day to day tools that support achieving the accountabilities.

• Conduct weekly Traction Level 10 meetings with Store Managers, ensuring effective communication and issue resolution. Review store scorecards and manage any off target or off track issues.
• Conduct regular site visits using the Operations Walk-Through Checklist.
• Review the weekly product emails, monthly marketing email, and quarterly leadership email.
• Handle escalation of customer service issues as required.
• Review operational metrics like hours/$1000, sales, discards/shrink, overtime, and out of stock numbers by department.
• Work with the in-store managers to minimize errors and ensure accurate inventory.
• Stays readily available/ approachable for all team members.
• Promote team work and interdepartmental collaboration.
• Serves as a role model to demonstrate appropriate behaviors

TACTICAL RESPONSIBILITIES:

Day to day tools that support achieving the accountabilities.

• Conduct weekly Traction Level 10 meetings with Store Managers, ensuring effective communication and issue resolution. Review store scorecards and manage any off target or off track issues.
• Conduct regular site visits using the Operations Walk-Through Checklist.
• Review the weekly product emails, monthly marketing email, and quarterly leadership email.
• Handle escalation of customer service issues as required.
• Review operational metrics like hours/$1000, sales, discards/shrink, overtime, and out of stock numbers by department.
• Work with the in-store managers to minimize errors and ensure accurate inventory.
• Stays readily available/ approachable for all team members.
• Promote team work and interdepartmental collaboration.
• Serves as a role model to demonstrate appropriate behaviors.

These are the outcomes the team member is accountable for, as outlined in the accountability chart:

• Lead, Manage & Hold Accountable (LMA): Provide leadership, clear expectations, and accountability for Store Managers, ensuring alignment with Amaranth’s vision, mission, and values. Support, develop and train store managers. Build our team culture. Regularly visit stores. Lead from the front.
• Customer Experience: Ensure all stores consistently deliver exceptional customer service, proactively resolving issues and training staff to uphold customer satisfaction standards. Manage experiential elements such as music, cleanliness and facing.
• Operational Best Practices: Oversee our operations best practices. Assist in improving them or creating new ones. Oversee communication and training of any new best practices.
• Store Staffing: Collaborate closely with Store Managers and Human Resources to manage effective staffing levels, ensuring appropriate coverage and labour budget adherence.
• Inter-Store Transfers: Coordinate logistics and schedules for inter-store deliveries and transfers, maintaining smooth inventory flow and product availability across locations