Operations Manager AMXL, AMXL JP at Amazon Corporate Services Pty Ltd

Osaka, , Japan -

Full Time

Start Date

Immediate

Expiry Date

27 Sep, 26

Salary

0.0

Posted On

29 Jun, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Operations Management, Program Management, Partner Relationship Management, Logistics Optimization, Performance Metrics Management, Regulatory Compliance, SOP Implementation, Stakeholder Coordination, Onboarding, Japanese Fluency

Industry

Software Development

Description

日本の家具家電配送ネットワークを変革する仕事を一緒にしませんか？アマゾンジャパンではカスタマーに対する情熱とドライバーに対する思いやりを同じくらい持って、大型配送の新しいパートナーを開発していくリーダーを探しています。本ポジションは、Amazon Logistics Extra Large Team (AMXL)にて、各地域の配送会社のネットワークとAmazonのテクノロジーを融合させ、新しい全国配送ネットワークを構築する仕事です。本ポジションの所属部門等に関する詳細は、下記リンク先をご参照ください。 ■部門紹介： Last Mile(AMZL) [https://www.amazon.co.jp/b?node=5637343051] ■職種紹介： Project / Program Management [https://www.amazon.co.jp/b?node=5609904051] ※Amazon は多様かつインクルーシブな職場づくりを目指しています。Amazonは男女雇用機会均等法を順守しています。人種、出身国、性別、性的指向、障がい、年齢、その他の属性によって差別することなく、平等に採用選考の機会を提供しています。障がいをお持ちの方は、以下をご覧ください。https://www.amazon.jobs/disability/jp Would you like to work with us to transform Japan's furniture and home appliance delivery network? Amazon Japan is looking for a leader with equal passion for customers and compassion for drivers to develop new partners for large-scale delivery. This position will be part of the Amazon Logistics Extra Large Team (AMXL), where you will be working to build a new national delivery network by integrating local delivery company networks with Amazon technology. More Information ・Department: Last Mile(AMZL) [https://www.amazon.co.jp/b?node=5637343051] ・Job:Program / Project Management [https://www.amazon.co.jp/b?node=5609904051] Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. For individuals with disabilities who would like to request an accommodation, visit https://www.amazon.jobs/disability/jp Key job responsibilities プログラムマネージャーとして、デリバリーサイトでのパートナー運送会社のオペレーションメトリックス管理に責任を持ち、配送品質の向上、サービスの追加、安全の確保、法令順守の担保を実施すると同時にパートナーとの信頼関係を強化します。 - 新規配送パートナーとの信頼関係構築 - 配送サイト訪問を頻繁に行い配送現場の把握 - 配送パートナーをサポートして契約配送品質の実現 - 配送パートナーにとってアマゾン配送ビジネスの継続性（利益性）の実現 - ドライバーの安全と労働環境の向上およびモチベーション向上の施策実施 - サイト運営チームのサポート、チームのオペレーションターゲット到達、同時に配送パートナーやドライバーの声をオペレーションに反映 - 配送パートナーの課題解決調整 - 配送SOPや基準をパートナーに徹底 - 中長期的なカスタマーエクスピリエンスの達成サポート As a Program Manager/Operations Manager, you will be responsible for managing operational metrics for partner carriers at delivery sites, improving delivery quality, adding services, ensuring safety, and ensuring regulatory compliance, while strengthening relationships of trust with partners. - Building trusting relationships with new delivery partners - Frequently visit delivery sites - Support delivery partners to achieve contract delivery quality - Achieving continuity (profitability) of Amazon delivery business for delivery partners - Implement measures to improve driver safety, work environment, and motivation - Support the site management team, reach the team's operational targets, and reflect the voices of delivery partners and drivers in operations - Coordination to resolve issues with delivery partners - Thorough delivery of SOP standards - Support for achieving medium- to long-term customer experience - Work on a flexible schedule/shift A day in the life 1日は毎朝リモート前日の品質レビューから始まります。品質レビューは毎日に加えて、週例、月例で実施してネットワーク全体のレビューで報告します。次に、ネットワーク拡張のために、トポロジーチームとのミーティングです。拡張エリアの決定をします。トポロジーチームがあなたのインプットに基づき最適なネットワークを設計してくれます。日々のスムーズな運営、安全性の確保、UTR/OTRアソシエイトエクスペリエンスと顧客エクスペリエンスを担当していただきます。また、新しいドライバーとDSPのオンボーディングも担当していただきます。 Each day begins with a remote quality review from the previous day. Quality reviews are conducted daily, weekly, and monthly and are reported in network-wide reviews. Next is a meeting with the topology team to expand the network. Decide on the expansion area. Our topology team will design the optimal network based on your input. You will be resonsible for day to day smooth operations, ensuring safety, UTR/OTR associate experience and customer experience. You will also responsible for onboarding new drivers and DSPs. About the team 我々はこれからあなたと一緒にチーム作りをしたいと思っています。目指すチームは、個々が独立した個性と能力を持ち職務のエクセレンスを目指しますが常に謙虚に周りから学び続けます。我々はカスタマーエクスペリエンスを貪欲に追及しますが、常にフェアで客観性を保ちます。我々は自由にオープンな討議しますが、常に相手への思いやりを持ち、性別、経験、国籍に頓着しません。我々は個々の仕事を尊重しますが、常にサポートの手を差し伸べる用意があり、「それは私の仕事ではありません」とは言いません。我々は仕事に対する情熱を持っていますが、家族やプライベートを大切にします。総じて、我々のチームは毎日一緒に働くのが楽しくなるチームです。 We would like to build a team with you. The team we aim to create is one in which each member has an independent personality and ability, and strives for excellence in their work, but is always humble and continues to learn from others. We are greedy for customer experience, but always remain fair and objective. We discuss freely and openly, but always with consideration for the other person, regardless of gender, experience, or nationality. We respect each person's work, but are always ready to lend a hand and never say, "That's not my job." We are passionate about our work, but also value our families and private lives. Overall, our team is a fun one to work with every day. Basic Qualifications: - Bachelor's degree or equivalent, or 2+ years of Amazon (blue badge/FTE) experience - Work a flexible schedule/shift/work area, including weekends, nights, and/or holidays - Speak, write, and read fluently in Japanese at a business level or above (N1+) Preferred Qualifications: - Speak, write, and read fluently in English - Excited about working in a diverse group and contributing to an inclusive culture Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations [https://amazon.jobs/content/en/how-we-hire/accommodations] for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

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Responsibilities

Manage operational metrics for partner carriers to improve delivery quality, safety, and regulatory compliance. Build and maintain trusting relationships with delivery partners while integrating local networks with Amazon technology.