Operations Manager at Approved Freight Forwarders

La Puente, California, United States -

Full Time

Start Date

Immediate

Expiry Date

17 Oct, 26

Salary

88500.0

Posted On

19 Jul, 26

Experience

5 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Operational Leadership, Freight Forwarding, 3PL Operations, Warehouse Management, Inventory Control, Budget Management, Employee Development, Customer Relationship Management, OSHA Compliance, TSA Compliance, Hazmat Shipping, WMS, TMS, Microsoft Office Suite, Analytical Planning, Change Management

Industry

Logistics;Transportation;Supply Chain and Storage

Description

Salary: $85,000-$88,500/ Annual On Site, M-F, Full Time About Us: Approved Freight Forwarders has been connecting Hawaii, Guam, California, and global markets since 1991. As a Top 100 3PL provider and part of The DeWitt Companies family of businesses, we deliver comprehensive freight forwarding, logistics, warehousing, and transportation solutions for commercial, military, and residential customers. With terminals on all four major Hawaiian Islands, over 300,000 square feet of warehouse space, and a team of experienced logistics professionals, we provide customized shipping solutions by air, ocean, and ground. Our commitment to exceptional service, reliability, and communication helps ensure every shipment arrives safely and on time. Essential Responsibilities Operational Leadership * Manage all day-to-day warehouse, freight forwarding, and 3PL operations. * Oversee inbound, outbound, consolidation and deconsolidation services, cross-dock, transloading, pick & pack, storage, and distribution activities. * Ensure all customer shipments are processed accurately and shipped on time. * Establish daily operational priorities while balancing labor, equipment, and customer demands. * Develop and maintain Standard Operating Procedures (SOPs) and Work Instructions (WI’s) to standardize operations across departments. * Lead daily operational meetings and communicate performance expectations. Freight Forwarding * Manage consolidation shipments via ocean, truckload (FTL), LTL, drayage, and intermodal transportation. * Coordinate Hawaii and island shipments while ensuring all documentation is complete and accurate. * Oversee shipment planning, booking, routing, cargo visibility, and exception management. * Build and maintain relationships with steamship lines, trucking companies * Monitor service failures and implement corrective actions to prevent recurrence. Warehouse & 3PL Operations * Oversee receiving, inventory control, put-away, replenishment, order fulfillment, staging, shipping, and cycle counting. * Maintain inventory accuracy through routine audits and inventory reconciliation. * Optimize warehouse space utilization and improve operational flow. * Ensure proper handling of customer inventory and value-added services. * Support new customer implementations and operational start-ups. Systems & Technology * Utilize Warehouse Management Systems (WMS), RF scanning technology, and transportation systems to maximize efficiency. * Ensure operational data integrity within a WMS. * Partner with IT and leadership to implement automation and technology improvements. * Develop operational dashboards and KPI reporting. Financial & Performance Management * Manage labor scheduling to meet productivity goals while controlling costs. * Monitor departmental budgets and operational expenses. * Improve profitability through process improvements and waste reduction. * Ensure billing accuracy and timely completion of operational transactions. * Identify opportunities to increase revenue through operational efficiencies and value-added services. Leadership & Employee Development * Lead, coach, mentor, and develop supervisors, team leads, and operations personnel. * Conduct performance evaluations and establish employee development plans. * Create accountability through measurable performance metrics. * Support hiring, onboarding, succession planning, and employee engagement initiatives. * Foster a culture centered around teamwork, accountability, customer service, and continuous improvement. Customer Experience * Serve as the operational point of contact for key customer accounts. * Participate in customer business reviews and operational meetings. * Resolve service issues and customer escalations with urgency. * Partner with Sales and Business Development to support customer growth opportunities. Safety & Compliance * Ensure compliance with OSHA, TSA, Hazmat, and company policies. * Promote a proactive safety culture through regular inspections, audits, and employee training. * Investigate incidents and implement corrective actions. * Maintain warehouse security and inventory integrity. Qualifications * 7+ years of progressive leadership experience in freight forwarding, warehouse operations, or third-party logistics (3PL). * Minimum of 5 years managing supervisors and multiple operational departments. * Strong understanding of domestic and freight forwarding. * Experience with ocean, air freight, drayage, intermodal, LTL, FTL, and distribution operations. * Working knowledge of import/export documentation and customs compliance. * Transportation Management Systems (TMS), Warehouse Management Systems (WMS), and Microsoft Office Suite. * Strong analytical, financial, and operational planning skills. * Proven ability to lead change and build high-performing teams. Preferred Qualifications * Hazmat shipping certification. * OSHA 30 certification. * Custom * Project management experience. * TSA certification Physical Requirements * Must be able to lift up to 15lbs at times * Prolonged periods of sitting at a desk and typing on a computer Benefits: * Medical and Dental Insurance * Vision * 401(k) with Match * Paid Time Off * 11 Paid Federal Holidays * Monthly Team Celebrations * Flexible Spending Accounts (FSA) and Supplemental Benefits * Employee Assistance Program (EAP) * Yearly performance reviews Equal Opportunity Employer: Women/Veterans/Minorities/Disabled  

Responsibilities

Manage day-to-day warehouse, freight forwarding, and 3PL operations to ensure accurate and timely shipment processing. Lead operational teams, optimize warehouse space, and maintain strong relationships with transportation providers and key customer accounts.