ABOUT ATOM

Atom.com is on a mission to reimagine the future of naming. We’ve built a powerful domain marketplace and branding platform. But we’re not here to do more of the same—we’re building a platform from the ground up, powered by AI, brand-first thinking, and a deep understanding of what founders and domain investors actually need to power their business.
We’re looking for a Operations Manager to ensure that our marketplace runs smoothly, efficiently, and with a relentless focus on customer experience. From product delivery and support to fraud prevention and payouts, this is a high-impact, cross-functional role that sits at the heart of Atom’s day-to-day operations.

• Oversee Daily Marketplace Operations Lead the execution of core operational functions—support, fulfillment, payouts, fraud controls, and marketplace integrity.
• Manage and Optimize Support Systems Own helpdesk tools, ticket workflows, and customer service processes to ensure quick, high-quality resolutions at scale.
• Coordinate Digital Product Delivery Ensure purchased domains and other products are delivered to customers smoothly, reliably, and on time.
• Collaborate with Product & Engineering Work closely with core and growth product teams to identify pain points, recommend operational improvements, and help roll out new tools or processes.
• Monitor Risk, Fraud, and Compliance Maintain systems for fraud detection, transaction integrity, and account security—balancing growth with trust and safety.