JOB DESCRIPTION

Job title: Operations Manager - Banking Operations, Business & Commercial Banking
Location: Birmingham
Salary : Starting from £59,850, depending on experience
Hours: Full time
Working Pattern: Our work style is hybrid, which involves spending at least two days per week, or 40% of your time, in the office.
We’re seeking an inspirational leader who motivates, coaches and develops their team to work together to Help Britain prosper by providing an excellent customer experience and compliantly meeting their financial and service needs with fair outcomes, including for our vulnerable customers. Leads and embeds LBG priorities, adheres to regulatory requirements and sets an example by role modelling the Group Values, Behaviours and Code of Responsibility.

AND ANY EXPERIENCE OF THESE WOULD BE REALLY USEFUL:

• Technical knowledge of CB product, onboarding and servicing procedures, including an awareness of key global regulatory and statutory requirements e.g. FATCA/CRS policy
• Project management abilities with experience of implementing complex client or internal change programmes
• Experience of continuous improvement methodologies such as Lean and Six Sigma

WHAT YOU’LL BE DOING

• Leading a team of c.40 colleagues responsible for e2e onboarding and implementation of commercial banking products
• Responsibility for delivering a broad programme of change encompassing regulatory, digital and CI driven activity
• Use data to understand and help shape your teams priorities
• Assess and interpret client experience feedback and risk management MI to enhance the client journeys your teams are responsible for
• Organisation and facilitation of operational management meetings, including creation of supporting documents/packs as appropriate (e.g. PowerPoint, Excel)
• Extensive collaboration with other teams across CIB and BCB
• Working closely with the platform teams to digitise our business, automate processes and introduce new tools and analytics