Step into the role of Operations Manager at Barclays, where you will oversee and manage operations within a key business area, ensuring the maintenance of processes, the implementation of risk management initiatives and compliance with relevant regulators. You’ll spearhead the evolution of our digital landscape, driving innovation and excellence. You will harness cutting-edge technology to revolutionise our digital offerings, ensuring unapparelled customer experiences.

To be successful as an Operations Manager you should have experience with:

• Operational Management (minimum Team Leader position).
• Previous leadership experience is a must.
• Act as a point of contact for stakeholders and within the team.
• Demonstrated leadership experience with a strong track record of managing teams.
• Strong ability to build and maintain relationships with internal and external stakeholders.
• Ability to work under pressure.

Some other highly valued skills may include:

• Previous knowledge/experience within financial service would be beneficial.
• Ability to adapt to change.
• Problem Solving.

You may be assessed on the key critical skills relevant for success in role, such as risk and controls, change and transformation, business acumen strategic thinking and digital and technology, as well as job-specific technical skills.
This role will be based in Knutsford.

ACCOUNTABILITIES

• Identification of trends and opportunities to improve areas and develop new process and procedures through the monitoring and analysis of operation data and performance metrices.
• Management of operations for a business area and promote efficient processes, risk management and compliance initiatives to support the bank’s operations.
• Collaboration with internal stakeholders (including business leaders, project manager and SMEs) and external stakeholders (including vendors and service providers) to support business operations and promote alignment with the bank’s objectives and SLAs.
• Management of operational professionals and provide guidance, coaching and support to improve colleagues’ delivery quality.
• Management and development of KPIs to measure the effectiveness of operation functions, utilising data and technology to support the identification of areas that require improvement.
• Compliance with all regulatory requirements and internal policies related to customer experience.
• Creation of a safe environment for colleagues to speak up, actively and regularly encourage and solicit feedback to ensure people agenda remains focused on the right areas.
• Management of attrition by working closely with HR in implementing retention initiatives for work force.

To manage operations within a business area and maintain processes, risk management initiatives and compliance with relevant regulators.