Operations Manager at Biffa Waste Services

Manchester, England, United Kingdom -

Full Time

Start Date

Immediate

Expiry Date

29 Mar, 26

Salary

0.0

Posted On

29 Dec, 25

Experience

5 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Operational Management, Health & Safety, Performance Management, Unionised Environment, Workload Prioritisation, Delegation, KPI Delivery, Commercial Awareness, P&L Management, Cost Control, Microsoft Systems, Operational Software, Customer Service, Team Leadership, Driver Performance Management, Resource Planning, Contract Mobilisation

Industry

Environmental Services

Description

Operations Manager Location: Biffa Trafford Park Depot A quick look at the role. To efficiently and effectively manage the day-to-day operations of the Depot, whilst delivering and maintaining first class customer service against pre-defined business KPIs. This role will work alongside the Transport Manager role to support the depot's operational, safety, transport and service performance. Your core responsibilities. Support the Depot Manager to ensure depot performance meets required standards while maintaining cost efficiencies, and deputise during periods of absence. Lead, support and manage a traffic dispatch team of six, monitoring performance through key KPIs covering Service, Safety and Profitability. Oversee daily operations involving 31 vehicles, 50 drivers and 35 routes (including backshifts) across weekdays and selected weekend services. Manage driver performance, development and feedback, maintaining personal development plans and supporting career progression. Handle underperformance, absence management and disciplinary procedures, ensuring driver cover and manpower levels are sustained year-round. Plan and oversee mobilisation of new contracts, short-term projects, re-routes and seasonal changes, ensuring optimal resource and route planning. Work with customer services and commercial teams to enhance customer experience, monitor key service reports and attend customer meetings where required. Ensure full compliance with Health & Safety requirements, including inductions, training, safe systems of work and collaboration with off-site colleagues. Our essential requirements. Strong operational management experience within the waste or similar industries, with good knowledge of relevant regulations. Proven ability to manage people, health & safety, and performance in a unionised environment. Skilled at prioritising workloads, delegating effectively, and delivering against KPIs in a fast-changing environment. Commercially aware, with experience managing P&L accounts and controlling costs to maximise profitability. Confident user of Microsoft systems (including Teams) and other operational software central to Biffa processes. And here’s why you’ll love it at Biffa. Competitive salary. Ongoing career development, training and coaching – because if you don’t grow, we don’t grow. Generous pension scheme. Retail and leisure discounts. Holiday and travel discounts. Bike to work scheme. Changing the way people think about waste. At Biffa, we love working with waste. Whether we’re turning it into sustainable power, finding new ways to recycle it or simply keeping it off the streets, we believe every day is an opportunity to improve the lives of millions. It’s a view that’s shared by our 11,000+ people around the country, who trust us to provide them with a career that’s always rewarding, often challenging, but never dull. And it’s why we’re the UK’s No. 1 choice for business waste management. Dedicated to diversity. Being inclusive is core to our culture at Biffa; we believe different ideas, perspectives and backgrounds are key to developing a creative and effective working environment that represents our communities and generates the best outcomes for colleagues, customers and stakeholders, which is why you’ll find us championing diversity, equity and inclusion at every turn.

Responsibilities

The Operations Manager will manage day-to-day operations of the depot, ensuring performance meets standards and supporting the Depot Manager. Responsibilities include leading a traffic dispatch team, overseeing vehicle and driver management, and ensuring compliance with health and safety regulations.