EXPERIENCE & KNOWLEDGE

• Minimum of 3 years of warehouse operations and distribution management experience in the logistics industry; e-commerce fulfillment experience preferred.
• Prior experience working in a multinational company and in cross-cultural communication environments.
• Proficiency in Microsoft Office Suite and strong organizational skills.

SKILLS & COMPETENCIES

• Proficiency in English (oral and written); Mandarin is desirable.
• Strong communication, coordination, and interpersonal skills.
• Experience working with outsourced service providers.
• Proven ability in KPI management and project management.
• Strong analytical and problem-solving skills with attention to detail.
• High sense of responsibility, able to work under pressure and in challenging environments.
• Self-motivated, creative thinker with strong teamwork spirit.
  Job Type: Full-time
  Pay: $6,500.00 - $7,000.00 per month

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Work Location: In perso

• Manage service performance for both warehouse operations and last mile sub-contractors.
• Closely monitor daily operations of warehouse providers, ensuring compliance and efficiency.
• Oversee inbound activities including unloading, inspection, and stacking.
• Manage inventory control, stock management, and value-added services (VAS).
• Supervise outbound activities including order fulfillment, dispatch, and handover.
• Support the Chinese Operations team in last mile carrier capacity management; investigate root causes of service failures and propose corrective actions.
• Handle exception management throughout the end-to-end fulfillment process.
• Co-develop and implement process optimization initiatives to drive operational excellence.
• Conduct regular SOP reviews with suppliers; perform random checks to ensure team understanding and compliance.
• Build and maintain strong relationships with local suppliers to drive consistent performance.
• Collaborate with cross-functional teams to continuously improve both internal and external customer experience.