GENERAL INFORMATION

Salary
£42,914 - £46,182
Working Pattern
Full Time, Part Time, Part Time/Job Share, Flexible Working
Does this role attract Excess Fares or PIT/Relocation terms
Excess Fares
Vacancy Approach
External
Location
Birmingham
Region
Midlands, West Midlands
Closing Date
29-Aug-2025
Post Type
Permanent
Civil Service Grade

DESCRIPTIONS & REQUIREMENTS

Job description

ABOUT US

HMCTS is an agency of the Ministry of Justice responsible for the administration of criminal, civil and family Courts and Tribunals in England and Wales. Our roles support our service users and colleagues within HMCTS, w people and businesses access potentially life-changing justice.
Spread nationally over several sites, our Courts and Tribunal Service Centres (CTSCs) deliver services through several jurisdictions known as ‘service lines’. These include Social Service & Child Support, Family Public Law, Probate, Crime, Immigration & Asylum, Divorce, Online Civil Money Claims, the Single Justice Service (non-imprisonable offences e.g., no TV license / car tax), and supporting audio video hearings.

YOUR SKILLS AND EXPERIENCE

• A track record of motivating teams to deliver excellent customer service and meet performance targets.
• Experience in administrative and/or contact work, with a clear understanding of how to balance operational delivery with people leadership.
• Strong IT skills, with the ability to quickly learn and adapt to new systems and software to support team performance and service delivery.
• Excellent communication, organisational, and prioritisation skills, enabling you to manage competing demands and support your team effectively.
  If you are ready to take on a challenging and rewarding role apply today.

JOB DESCRIPTION ATTACHMENT

• 
  Operations Manager (SEO) Advert (CTSC).docx (Job Description Supporting Documents)
• 
  Operations Manager Role Profile - SEO.docx (Job Description Attachment)

EXPERIENCE

We will assess your experience for this role via the following methods
Statement of Suitability

As Operations Manager at the CTSC you will lead the day-to-day running of our services. You will lead a large team to deliver case administration, customer contact management, and other administrative operations across one or more sites. This will include operational management to improve service performance, establishing a consistent service, as well as responsibility to develop and implement strategies that deliver organisational objectives and change.
You will hold line management responsibility for a minimum of 3 HEO Service Delivery Managers and inspire and engage your teams to deliver effective outcomes, communicating business objectives in an operational context. Led by the Grade 7 Deputy Head of Operations, you will ensure effective deployment of resources within allocated budgets and foster relationships with a wide range of stakeholders to ensure effective service delivery. These will include user groups and judiciary, as well as wider regional and service partners to ensure cohesive cross-jurisdictional delivery.