Start Date
Immediate
Expiry Date
31 Aug, 25
Salary
0.0
Posted On
01 Jun, 25
Experience
2 year(s) or above
Remote Job
Yes
Telecommute
Yes
Sponsor Visa
No
Skills
English, Operations Management, Microsoft Office, Arabic
Industry
Financial Services
Position: Operations Manager
Department: Operations
Experience: 2- 4 years
Education: Graduate or Masters degree in Business Management
Location: Dubai
Age: Above 30 years
QUALIFICATIONS & EXPERIENCE:
· Bachelor’s degree in Business Administration, Operations Management, or related field (Master’s preferred)
· 5+ years of experience in operations management, preferably within the UAE business setup or PRO services sector
· In-depth knowledge of UAE government processes and licensing requirements (Mainland, Freezone, Offshore)
· Strong leadership, communication, and organizational skills
· Proficient in Microsoft Office, CRM systems, and process tracking tools
· Fluency in English; Arabic is a plus
Job Type: Full-tim
Supervise and manage daily operations across business setup, renewals, PRO services, and client support teams.
Ensure timely and seamless onboarding of new clients; maintain strong client relationships throughout their business lifecycle.
Liaise with free zones, mainland authorities, and government departments (DED, Immigration, MOHRE, etc.) to process trade licenses, visas, and other approvals.
Lead and mentor a team of coordinators, PROs, and support staff. Define performance expectations and drive accountability.
Evaluate existing workflows and implement improvements for efficiency, cost-effectiveness, and scalability.
Ensure all procedures comply with local regulations. Maintain accurate records and documentation for internal and external audits.
Generate and analyze weekly/monthly reports to track KPIs, client satisfaction, and service timelines. Identify trends and propose improvements.
Oversee relationships with external vendors (e.g., typing centers, legal consultants, etc.) to maintain service quality.