Key Responsibilities

• Oversee the daily operations of the café and ensure smooth service.
• Lead, supervise, motivate, and support café staff throughout daily shifts.
• Prepare staff schedules and coordinate shift coverage according to business requirements.
• Recruit, train, onboard, and develop new team members.
• Allocate daily duties and ensure staff understand their responsibilities.
• Maintain high standards of customer service and ensure customers receive a welcoming experience.
• Monitor food and beverage quality, presentation, portion sizes, and service standards.
• Handle customer feedback, complaints, special requests, and service issues professionally.
• Monitor daily sales, POS transactions, cash handling, and operational performance.
• Review sales results and identify opportunities to improve café performance.
• Manage ordering and inventory of coffee, food ingredients, beverages, packaging, and cleaning supplies.
• Monitor stock levels, stock rotation, waste, and product usage.
• Maintain effective cost-control procedures to reduce unnecessary waste and expenses.
• Coordinate with suppliers and assist with receiving and checking deliveries.
• Ensure food products and supplies are stored safely and appropriately.
• Maintain clean, organized, and professional customer and service areas.
• Ensure kitchen, café counters, equipment, storage areas, and facilities meet cleanliness standards.
• Enforce food hygiene, allergen-awareness, sanitation, and workplace health-and-safety procedures.
• Ensure opening, closing, cashing-up, and daily operational procedures are completed correctly.
• Monitor equipment condition and arrange or report maintenance requirements.
• Support the team during busy periods and assist with café service when necessary.
• Organize promotions, events, seasonal activities, and customer-experience initiatives.
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