Operations Manager | BPO at RayaCX

Cairo, Cairo, Egypt -

Full Time

Start Date

Immediate

Expiry Date

08 Aug, 26

Salary

0.0

Posted On

11 May, 26

Experience

5 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Operations Management, Leadership, Team Mentoring, Performance Metrics Analysis, Client Relationship Management, Strategic Planning, Problem Solving, Interpersonal Communication, BPO Operations, Customer Service Management

Industry

Outsourcing and Offshoring Consulting

Description

Position: Operations Manager Company Overview: RayaCX is a leading BPO (Business Process Outsourcing) company based in Cairo, Egypt. We provide a wide range of customer experience and support services to clients across various industries, including technology, telecommunications, and e-commerce. Our mission is to deliver exceptional customer service and drive business growth for our clients. Job Overview: We are seeking an experienced Operations Manager to join our team in Cairo, Egypt. The Operations Manager will be responsible for overseeing the day-to-day operations of our BPO services, ensuring efficient and effective delivery of services to our clients. This is a full-time position with a competitive salary and benefits package. Key Responsibilities: - Manage and oversee the daily operations of our BPO services, including customer service, technical support, and back-office processes. - Develop and implement operational strategies and processes to ensure the highest level of service delivery and efficiency. - Monitor and analyze key performance metrics to identify areas for improvement and implement corrective actions. - Manage and mentor a team of supervisors and agents to ensure they are meeting performance targets and providing excellent customer service. - Collaborate with other departments, such as HR and IT, to ensure smooth operations and address any issues that may arise. - Develop and maintain strong relationships with clients, providing regular updates and addressing any concerns or issues they may have. - Stay updated on industry trends and best practices to continuously improve our services and processes. Qualifications: - Bachelor's degree in business administration, management, or a related field. - Minimum of 5 years of experience in a similar role, preferably in a BPO or customer service environment. - Strong leadership and management skills, with the ability to motivate and develop a team. - Excellent communication and interpersonal skills. - Proven track record of driving operational efficiency and delivering exceptional customer service. - Strong analytical and problem-solving skills. - Knowledge of industry best practices and trends. - Fluent in English, both written and spoken. We Offer: - Competitive salary and benefits package. - Opportunity for career growth and development. - Dynamic and diverse work environment. - Training and support to help you succeed in your role. If you are a motivated and results-driven individual with a passion for delivering exceptional customer service, we want to hear from you. Join our team at RayaCX and be a part of our mission to provide top-notch BPO services to clients around the world.

Responsibilities

Oversee daily BPO operations including customer service and technical support to ensure efficient service delivery. Develop operational strategies and maintain strong client relationships while managing a team of supervisors and agents.