Operations Manager at Bridgit

Sydney, New South Wales, Australia -

Full Time

Start Date

Immediate

Expiry Date

05 Apr, 26

Salary

0.0

Posted On

05 Jan, 26

Experience

5 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Operational Leadership, Process Improvement, Project Management, Change Management, Analytical Skills, Communication Skills, Stakeholder Management, Team Leadership, Collaboration, Systems Management, Data-Driven Mindset, Problem-Solving, Efficiency, Scalability, Customer Success, Lending

Industry

Financial Services

Description

About Us 🚀 Bridgit is a leading non-bank lender transforming the way Australians access property equity. Purpose-built to make property transactions faster and easier, we pioneered the Buy Now, Sell Later solution – empowering homeowners to unlock their property equity and move on their terms. With a simple digital application, fast approvals, and flexible loan options, we’re making property finance seamless and stress-free. We’re now four years old and making huge strides. We have accredited over two-thirds of Australia’s broker network, and launched white label solutions with Australia’s largest aggregators – Connective, Aussie Home Loans, Finsure, and Loan Market Group – and we’re just getting started. Our momentum has been recognised with awards such as Best Growth Story at the 2025 Fintech Awards, 2025 Finder People’s Choice Award for Lending Innovation, the finalist for Excellence in Lending (Business & Consumer) at the 2025 Finnies, Deloitte's tech fast 50 2025 and finally; being recognised as one of LinkedIn’s top 20 Start Up’s in Australia 2025. The difference you’ll make We are seeking a highly capable, hands-on Operations Manager to own end-to-end operational processes across the business. This role is responsible for ensuring operational excellence, continuous improvement, and the effective use of systems and tools (including Front, telephony, and workflow platforms). The Operations Manager will be a key leader in the business, working closely with the Head of Operations and RevOps Manager to ensure efficiency, scalability, and alignment across Sales, Relationship Management, Customer Success, and Lending teams. This is a critical role for someone who thrives on solving complex operational challenges, building processes, and implementing improvements that make the business run smoother and faster. What you'll do; Operational Leadership Own end-to-end operations for all business functions, ensuring smooth execution across Sales, RMs, Customer Success, and Lending teams. Define, document, and enforce SLAs, process standards, and operational policies. Identify inefficiencies, bottlenecks, and areas for improvement, and implement solutions. Lead operational change initiatives across multiple teams and geographies. Partner with RevOps Manager to ensure operational execution aligns with revenue optimisation initiatives. Continuous Improvement & Process Excellence Drive continuous improvement initiatives to increase efficiency, reduce manual work, and improve scalability. Develop and maintain standard operating procedures (SOPs), operational playbooks, and reporting templates. Introduce tools, systems, and workflow automation that support process improvements and team productivity. Monitor and evaluate the effectiveness of operational processes and systems. Team Leadership & Development Lead and develop the Process Implementation Analyst and other direct reports as required. Ensure CS processes align with operational standards. Coach and mentor team members to develop operational excellence and problem-solving capability. Cross-functional Collaboration Collaborate with Sales, RevOps, and Customer Success teams to ensure seamless processes and handoffs. Partner with Head of Operations to develop strategic initiatives and long-term operational plans. Provide operational insights to inform business strategy and decision-making at the executive level. Systems & Tools Management Own and optimise operational tools including Front, telephony systems, workflow platforms, and reporting tools. Ensure teams are effectively trained and using systems consistently. Collaborate with RevOps and CRM Admin to ensure alignment between operational and revenue systems. What you’ll bring: 5+ years experience in operational leadership in a fast-growing, high-volume, or tech-enabled environment (non-bank lending or fintech experience highly desirable). Proven ability to design, implement, and optimise operational processes across multiple teams. Experience managing teams responsible for execution and implementation. Strong project management and change management skills. Proficient with operational tools and systems (Hubspot familiarity is a plus). Analytical and data-driven mindset, with ability to identify trends and propose actionable solutions. Excellent communication and stakeholder management skills. Able to work in a fast-paced, dynamic environment with competing priorities. Our Culture and Benefits Bridgit values its team, they are the heart of how we build this business. Along with competitive remuneration, slick offices and the chance to be part of an innovative, agile fintech, we also offer: Extra Leave – We offer birthday leave + an additional day of paid leave to be used for life events, celebrations, or just a mental health reset. Two Weeks from Anywhere – We encourage employees to work remotely from a location of their choice for two weeks each year. Learning and Development – All employees are encouraged and empowered to engage in professional development, including a number of learning initiatives run internally. Social Events – We have a jam-packed social scene, with events throughout the year to bring the team together! Ready to Make an Impact? If you’re excited about reshaping the lending industry and want to be part of a company that values authenticity and innovation, we’d love to chat. Apply now and let’s build the future of finance together! 🚀

Responsibilities

The Operations Manager will own end-to-end operations across all business functions, ensuring smooth execution and operational excellence. This role involves leading change initiatives, driving continuous improvement, and collaborating with various teams to enhance efficiency.