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Operations Manager - Cairns at CUMMINGS INC
Cairns, Queensland, Australia -
Full Time

Start Date

Immediate

Expiry Date

31 Dec, 25

Salary

0.0

Posted On

02 Oct, 25

Experience

5 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

No

Skills

Customer Satisfaction, Service Improvements, Financial Metrics, Business Relationships, Health Compliance, Safety Standards, Employee Development, Process Improvements

Industry

Motor Vehicle Manufacturing

Description
The role provides a great opportunity to continue to grow the business and lead the service and parts teams. This is a hands-on management role and you will be responsible for managing a modern and strategic branch in Cairns that predominately supports our Power Gen, On-Highway and Marine customers You will make an impact in the following ways: Manages customer satisfaction for the Branch as demonstrated by Net Promoter Score and Lens of the Customer programs. Ensures service improvements; monitors Repair Event Cycle Time and manages process improvements within the branch. Responsible for all functions and financial metrics for the branch. Manages the branch to the Annual Operating Plan; monitors all appropriate business metrics including Branch balanced scorecard, profit and loss metrics, and asset metrics. Develops and maintains business relationships with customers and develops new business partners and alliances for the branch. Manages compliance with health, safety, and environmental standards and compliance. Manages and facilities maintenance; manages leases; recommends changes to facilities as appropriate. Develops a culture of customer service in the branch; recruits, develops, motivates, and retains high quality customer service employees.

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Responsibilities
The Operations Manager will manage customer satisfaction and ensure service improvements within the branch. They will also be responsible for financial metrics and developing business relationships with customers.