JOB SUMMARY

As one of the Top 8 Most Innovative Healthcare Systems in Becker’s Hospital Review, we’re working to create a national model for improving health. Today, we’re focused on bringing our region services that improve every facet of life to drive total health, inside and out. Through professional growth, quality improvement, and interdisciplinary collaboration, we’ve built an innovative culture that allows nurses to grow their skillsets, develop their practice, and leverage their years of experience to build a rewarding, lasting career with impact.

EDUCATION

Bachelor’s Degree-Related Field of Study (Required), Master’s Degree-Social Work (Preferred)

EXPERIENCE

Minimum of 3 years-Clinical (Required), Minimum of 3 years-Managerial/Supervisory (Required)

The Operations Manager in Care Coordination provides direction and operational leadership to Care Management for assigned clinical areas. Content expert for principles of Care Management. Accountable for daily care management operations including clinical practice, budget, regulatory and compliance outcomes. Responsible for optimizing patient and family outcomes through optimizing care management processes, workflows, communications, technology development and adoption. Develops and responds to clinical and financial data in care management program design, implementation and evaluation. Accountable to develop and deploy hardwired care transition strategies for patients across the care continuum, with a focus on engineering out transition failures, avoidable readmissions and avoidable emergency department utilization.
We’re Making Better Health Easy: Our team utilizes their skillset to produce positive outcomes for our patients. The care coordination team collaborates closely with providers and the inpatient units to deliver exceptional patient outcomes. Our team works to the top of their licenses/degrees and uses their training while advocating for the proper level of care for their patients all while maintaining a good work/ life balance.
Our Geisinger Wyoming Valley Care Coordination team is comprised of Registered Nurses, Social Workers, Case Workers and Care Management Assistants.
This Operations Manager role will have responsibility at our Wyoming Valley and South Wilkes-Barre campuses. At least three (3) years of clinical (RN or Social Work) experience is required. At least three (3) years of supervisory/managerial experience, and a bachelor’s degree are required.
A bachelor’s degree in nursing (BSN) or a master’s in social work (MSW) with prior case management or care coordination experience is highly preferred.

Certification: ACM Certification is required within 2 years. Geisinger will assist you with obtaining your certification.

• Participates effectively as a member of departmental and divisional and regional leadership teams.
• Employs transformational leadership concepts in the development, implementation, and evaluation of a culture of shared decision making.
• Facilitates continuing education and research opportunities for care management team, self and community to support growth.
• Utilizes team building concepts to effectively empower team member by serving as a mentor, teacher and coach.
• Contribute to the development of employee orientation, continuing education and competencies.
• Maintains membership in a professional nursing or care management organization.
• Enhances skills of team members such as decision-making, problem solving, conflict resolution, human resource management and communication.
• Supports and promotes activities that are consistent with promoting a culture of innovation.
• Facilitates development, maintenance and success of department teams.
• Demonstrates accountability for continuously improving the department, division, and system by developing performance expectations and goals that focus on service, quality and cost.
• Contributes to the design and development of programs in coordination with department leadership.

Geisinger cares about not only its patients and members, but also about you and your family. We offer a competitive compensation and benefits package to ensure that you and your loved ones can maintain good health, achieve financial stability, and excel both personally and professionally. We believe in creating a diverse and inclusive environment where all employees can be their authentic selves. To learn more: https://jobs.geisinger.org/diversity

• Full benefits (health, dental and vision) starting on day one
• Three medical plan choices, including an expanded network for out-of-area employees and dependents
• Pre-tax savings plans with healthcare and dependent care flexible spending accounts (FSA) and a health savings account (HSA)
• Company-paid life insurance, short-term disability, and long-term disability coverage
• 401(k) plan that includes automatic Geisinger contributions
• Generous paid time off (PTO) plan that allows you to accrue time quickly
• Up to $5,000 in tuition reimbursement per calendar year
• MyHealth Rewards wellness program to improve your health while earning a financial incentive
• Family-friendly support including adoption and fertility assistance, parental leave pay, military leave pay and a free Care.com membership with discounted backup care for your loved ones
• Employee Assistance Program (EAP): Referrals for childcare, eldercare, & pet care. Access free legal guidance, mental health visits, work-life support, digital self-help tools and more.
• Voluntary benefits including accident, critical illness, hospital indemnity insurance, identity theft protection, universal life and pet and legal insurance