REQUIREMENTS

• Minimum diploma holder in any field.
• Strong people management skills and leadership qualities.
• Resourceful, good team player and able to multi-task.
• Good analytical, organizational and problem-solving skills.
• Excellent time management skills and the ability to organise his own team effectively and efficiently.
• Able to work in a fast-paced and dynamic work environment.

• Drive and develop operational excellence by improving process and / or procedures within the operations environment to enhance service level and improve productivity.
• Plan and monitor day-to-day running of business to ensure smooth progress.
• Works independently and takes ownership of issues and provides accurate and proper reports to the Management Team.
• Meet operations key performance indicators and improve on customer’s feedback.
• Set and manage strategic goals and make decisions for operational activities.
• Constantly look for improvement opportunities and streamline the process.
• Responsible for day-to-day operations, training and management of teams to achieve targeted Service Levels.
• Ensure that follow-up actions are in place to address any gaps in staff competency and weaknesses.