Operations Manager at Centrick
Birmingham B3 3PJ, , United Kingdom -
Full Time


Start Date

Immediate

Expiry Date

13 Aug, 25

Salary

0.0

Posted On

13 May, 25

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

No

Skills

Mental Health, Professional Development, Charity, Access

Industry

Information Technology/IT

Description

THE COMPANY

We are Centrick—a team of driven property experts united by a simple goal: to make customers’ lives better every day. With a growing national presence, we manage buildings and estates of all shapes and sizes, ensuring residents enjoy a peaceful and secure home.
We’re all about people—professional, friendly, and always up for working closely with our teams, clients, and customers. Every step we take is about building up our people or enhancing our business. That’s why we reinvest our profits back into our team, cutting-edge tech, and the future of Centrick!
We take pride in the service we provide as well as building a collaborative culture internally.

Responsibilities

No two days are the same but the below gives you a flavour for some of the tasks you’d typically be involved with. Even if you can’t tick everything off from the list below but think you’ve got what it takes, we’d be keen for you to apply:

  • Responsibility for the provision of an industry-leading property management service to all developments within your region in compliance with TPI and the RICS code of practice and Company policy
  • Proven experience in leading, mentoring and developing a team of Property specialist at varying levels of experience, with a focus on performance management, development and fostering a culture of accountability and professional growth.
  • Foster and maintain strategic client relationships, ensuring regular, high-level communication and delivery of accurate, data driven reporting that supports long term partnership growth.
  • Oversee and uphold service excellence across all customer touchpoints, embedding a culture of proactive issue resolutions and accountability, while personally leading on complex or high risk matters to prevent escalation and protect client satisfaction.
  • Ownership for the accurate provision of service charge budgets and reserve provision across your region, ensuring compliance with the lease
  • Overseeing all reactive and planned maintenance across your region, guiding, and supporting your team to deal with complex Section 20 consultations and major works in compliance with applicable legislation, guidance, and regulations
  • Leading, mentoring, and guiding a team of Property Managers, developing each team member’s skills and knowledge
  • Maintaining a strong technical knowledge of all applicable legislation, regulation, guidance, and best practice
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