SKILLS NEEDED FOR AN OPERATIONS MANAGER:

• Full understanding of Service Centre operational processes
• A good Working knowledge of systems including CityTrak and X-Despatch 3
• Ability to proactively advise clients and colleagues of business-critical information and updates
• Ability to reprioritise tasks/workload in line with changing business needs in a busy and time sensitive environment
• A clear understanding of commercial targets and performance
• Ability to deputize for the Service Centre Manager as required
• Demonstrates a strong customer orientation and builds successful/strong customer relationships to maintain retention
• Understands Service Centre KPI’s & SLA’s and how to positively influence success
  If the Operations Manager role sounds perfect for you, we really want to hear from you!
  The successful candidate will be required to undergo a DBS check as part of the recruitment process. Conditional job offers are subject to a satisfactory DBS check

• A successful Operations Manager manages the day-to-day resources within the Service Centre, supporting the Service Centre Manager to positively contribute to the success of the Service Centre through managing and optimising all resources
• Manage stakeholder relationships to ensure that CitySprint retains a positive commercial reputation.
• Actively manage, support and develop a team of Operations Controllers/ Coordinators to achieve the collective Service Centre success via regular 121’s and objective and performance reviews.
• Ensures all in-house systems are updated accurately and in a timely manner e.g. CityTrak, X-Despatch 3, Salesforce
• Monitors the operational costs and allocation of resources to ensure optimisation of revenue and profit, and proactively seeks to identify new opportunities for maximisation
• Direct communications always relating to designated courier workload courteously and efficiently
• Proactively support growth through liaising with Account Management and Sales teams whilst implementing new business.