Looking to further your career promoting the health and wellbeing of the LGBTQ+ community? Can you deliver sustainable & equitable services that make a meaningful difference to clients?

• Foster an inclusive, affirming, and effective service through team and community collaboration.
• Play a vital role in the development and delivery of ACON’s support services.

HOW CAN I FIND OUT MORE DETAILS AND APPLY?

If this sounds like you, we invite you to apply to join our team and help us make a meaningful impact on the lives of those we serve. By joining us, you will be part of a mission to create a healthier and more inclusive community.
We’d love someone who has experience already in this area but people at all levels of experience are absolutely welcome to apply. We highly encourage Aboriginal and Torres Strait Islander people, people from CALD backgrounds, people with disabilities, and people of all genders to apply.
For more information on the role, please contact Eloise Layard, Acting Director, Community Health and Client Services via email at ELayard@acon.org.au.
If this sounds like the position and organisation you’ve been looking for, find out how to apply at www.acon.org.au/jobs.

All applications must include:

• Your completed ACON Employment Application Form – with all the details filled in where requested;
• Your Cover Letter outlining how you meet the Selection Criteria (max. 3 pages); and
• Your Resume (max. 3 pages).

ACKNOWLEDGEMENT OF COUNTRY

ACON acknowledges the Traditional Owners and Custodians of the lands we operate on across NSW.
ACON pays respect to Elders past and present, and we acknowledge Brotherboys, Sistergirls, trans mob and First Nations LGBTQ+ people for their support and guidance in our work.
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OK, SO WHAT’S THE ROLE?

The Operations Manager is responsible for overseeing all the operations of these services, across the course of the client journey, from service enquiry to service exit. This involves planning, developing and implementing operational processes and procedures of all funded services to optimise efficiency and ensure the ongoing delivery of safe, high-quality, inclusive and affirming services. This role will also work closely with other leaders and staff in Client Services (Sydney and the Regions) and other divisions (such as Community Health or HIV and Sexual Health). You will:

• Lead the delivery of services aligned to ACON’s model of care, evidence-based service models and user-journeys with a clear focus on safety, inclusive and affirming services for all community members.
• Contribute to the development of ACON’s Safety and Quality Governance Framework for Client Services – and associated policies, processes, and procedures – and lead their implementation.
• Ensure the Client Services division partners with clients and community in the co-design, development, delivery and improvement of services – monitor and respond to client feedback.
• Develop and maintain collaborative partnerships with other healthcare and community services providers to ensure integrated care pathways for LGBTQ+ people and people living with HIV.
• Provide regular line supervision and performance management for direct reports; offer support and debriefing to staff in the division and drive learning and development opportunities.

To support the successful candidate in their new role at ACON we offer:

• Flexible working arrangements.
• Generous learning and development opportunities.
• Potential for tailored mentoring opportunities.
• Supportive working environment with a knowledgeable and friendly team