ABOUT CLOUD 9 FULFILMENT

Cloud 9 Fulfilment is a provider of end-to-end fulfilment solutions, supporting eCommerce businesses with seamless order processing, warehousing, and distribution.
With our mission, we aim to nurture and help eCommerce businesses grow through our daily focus on people and digital innovation. As a supportive partner, we prioritise human connections and believe that by combining a people-centric approach with technological advancements, we can effectively contribute to the growth and success of our clients.
Our vision is to revolutionise eCommerce order fulfilment by empowering our partners and fuelling growth. We aspire to be a transformative force in the industry by focusing on innovation, client empowerment, and growth, redefining what excellent fulfilment should look like.
As we continue to expand, we are seeking an experienced Operations Manager with a strong background in quality and continuous improvement to help drive operational excellence and align our business with ‘Lean Manufacturing Black Belt’ standards.
This role is also central to promoting the 6 Pillars of Cloud9 Fulfilment – Professionalism, Productivity & Happiness, Accountability, Collaboration, Continuous Improvement, and Open Communication – which guide our everyday actions and long-term thinking. These cultural pillars shape how we lead, support our teams, and deliver for our clients.

SKILLS & EXPERIENCE REQUIRED

• Proven experience and dynamic approach in a fast environment with diverse range of personalities
• Proven experience in an operational leadership role, ideally within fulfilment, logistics, or e-commerce.
• Strong background in quality management, process improvement, and Lean methodologies.
• In-depth knowledge of ISO 9001 standards and QMS implementation.
• Hands-on experience with Lean tools and frameworks.
• Excellent analytical, problem-solving, and decision-making skills.
• Strong communication and stakeholder management abilities.
• Experience conducting internal audits and managing quality initiatives.

QUALIFICATIONS

• Must hold a Level 4 or 5 Lean qualification (e.g., Lean Six Sigma Green Belt or Black Belt, equivalent NVQ or diploma-level certification).
• ISO 9001 internal auditor certification is highly desirable.

ROLE OVERVIEW

As the Operations Manager, you will be at the heart of Cloud 9’s day-to-day operations, ensuring efficiency, consistency, and high performance across all departments. With a strong emphasis on Lean practices and quality management, you will lead the implementation of operational best practices, drive continuous improvement, and foster a culture of excellence throughout the business.