WHO WE ARE

Since 1970, Coast Claims Insurance Services has been a trusted leader in the independent insurance adjusting industry. With a reputation built on integrity, expertise, and service excellence, we’ve grown to become Canada’s fourth-largest adjusting firm. Operating across British Columbia, Alberta, and Ontario, we’re proud to be home to top-tier talent and a collaborative, client-focused culture.

THE OPPORTUNITY

We’re seeking a strategic and results-driven Operations Manager to join our leadership team. This role is central to optimizing our operational performance, driving innovation, and aligning business processes with company objectives. You will work closely with senior executives and cross-functional teams to ensure our services meet the highest standards of quality, efficiency, and compliance.

• Collaborate with the President and senior leadership to design and execute operational strategies that support business growth.
• Lead complex, organization-wide projects involving systems integration, policy development, and fee structure implementation.
• Oversee the end-to-end delivery of the claims process, ensuring compliance with internal protocols, service level agreements (SLAs), and industry regulations.
• Develop, review, and RFPs, service proposals, and contractual agreements.
• Produce comprehensive operational reports and performance metrics using advanced data tools and spreadsheets.
• Provide strategic and technical leadership to operational staff, fostering collaboration and alignment across departments.
• Support mergers, acquisitions, and onboarding efforts by facilitating the integration of new firms and personnel into existing operational frameworks.
• Design and evaluate rate and fee structures to ensure alignment with business and contractual standards.
• Lead the planning and execution of national catastrophe (CAT) response strategies, including adjuster deployment and logistics coordination.
• Review claims files and operational workflows to ensure adherence to SLAs and industry best practices.
• Collaborate with IT service to implement technology solutions that enhance operational efficiency.
• Maintain and continuously improve operational policies, procedures, and documentation to reflect current regulations, industry standards, and business priorities.