Operations Manager (Commercial) at East Midland Shared Services

, England, United Kingdom -

Full Time

Start Date

Immediate

Expiry Date

22 Jul, 26

Salary

44075.0

Posted On

23 Apr, 26

Experience

5 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Leadership, People management, Performance management, Waste management, Health and safety legislation, Customer service, Communication skills, Problem-solving, Microsoft 365, Operational management, Service improvement, Equality and diversity

Industry

Government Administration

Description

Contract Type: Permanent Working Hours: 37 hours per week Worker Type: Hybrid Worker Salary: Starting Salary is £40,777 (Level one) rising to £44,075 ‘pro rata for part-time’ Pay award pending Location: Eastcroft Deport, London Road, Nottingham, NG2 3AH We’ve got an exciting opportunity available for talented individuals to join our workforce - perhaps this is the opportunity you’ve been looking for? Read on to find out more… Working for Nottingham City Council has great benefits. As well as competitive pay, great leave entitlement and access to a generous pension scheme, we strive to create an innovative, inclusive and progressive work culture where everyone is supported to do and be their very best. In return, we are looking for people like you - people who are innovative, driven and committed to serving and improving Nottingham. So, if you are passionate about making a difference to the lives of those who live and work in our city, we want to hear from you. * You can read more about the different benefits offered to colleagues working for Nottingham City Council here [https://eism.fa.em2.oraclecloud.com/hcmUI/CandidateExperience/en/sites/ncc/pages/1004]. About the Role We are recruiting one Operations Manager – Commercial Waste to lead and manage frontline commercial waste collection operations within a defined locality, while also supporting wider, citywide service delivery. The role focuses on providing strong, visible leadership to operational teams, driving service performance, productivity, and efficiency, and ensuring high standards of customer service, health and safety compliance, and environmental performance for our business customers. Working closely with Service Managers, Senior Operations Managers, and internal and external partners, the post holder will play a key role in delivering reliable, customer‑focused commercial waste services that contribute to the city’s environmental, economic, and sustainability objectives. The ideal candidate will have: * Essential qualifications * A full, clean UK driving licence. * Willingness to undertake relevant health and safety and management training as required. * Essential experience * Proven experience of managing large, diverse frontline teams within an operational service, ideally within waste, street cleansing, or a comparable environment. * Demonstrable experience of people management, including performance management, attendance management, recruitment, training identification, and conducting formal management processes. * Experience of delivering a responsive, customer‑focused frontline service and handling challenging situations with members of the public in a calm and professional manner. * Essential knowledge * A sound understanding of health and safety legislation and its practical application within frontline operational services. * Knowledge of equality, diversity, and inclusion principles and the importance of embedding these into everyday management practice. * Awareness of environmental services, waste management, or street cleansing operations, including service standards and performance monitoring. * Essential skills and competencies * Strong, visible leadership skills with the ability to motivate, develop, and manage teams through change and service improvement. * Excellent communication skills, both written and verbal, with the ability to engage effectively with colleagues, councillors, partners, and members of the public. * Strong organisational and problem‑solving skills, with a solution‑focused and flexible approach to managing competing priorities. * Confident IT skills, particularly across Microsoft 365 applications (Outlook, Word, Excel, PowerPoint, OneNote, and Teams). * Ability and willingness to work irregular hours, including evenings, weekends, and bank holidays, when service requirements demand. You can find the job description for this post here [https://www.nottinghamcity.gov.uk/media/e4llgmlg/7516-operations-manager-waste-cleansing.docx]. At Nottingham City Council we believe that work is what you do, not where you do it. We offer different working arrangements, depending on the role, including hybrid working. Further information on Worker Types and what these mean in terms of how and where you work can be found on the additional information [https://eism.fa.em2.oraclecloud.com/hcmUI/CandidateExperience/en/sites/ncc/pages/1014] for applicants page. For informal enquiries please contact Zarina Hearne, Senior Commercial Waste Operations Manager, by telephone on 07961986570 or by email at zarina.hearne@nottinghamcity.gov.uk [zarina.hearne@nottinghamcity.gov.uk] . Closing Date: 5th May 2026 Please note there may be occasions where we close the advert before the closing date and we encourage you to apply as soon as possible. Interviews will be held: 7th May 2026 If you have any technical issues when completing your application, please contact our Employee Service Centre: https://emss.org.uk/support [https://emss.org.uk/support] By applying to this job, you agree to our Terms & Conditions. [https://eism.fa.em2.oraclecloud.com/hcmUI/CandidateExperience/en/sites/CX_1/pages/1006] Thank you for your interest in working for Nottingham City Council. As one of the largest employers in Nottingham we offer a wide range of roles across a range of services. In return for your skill, drive and commitment to serving the people of Nottingham, we can help you to develop an exciting and rewarding career, with access to the following benefits. In addition to working within a great team and a competitive salary you will have access to: * 26 days annual leave (rising to 33 days after 5 years’ service) + bank holidays with the ability to buy additional leave annually * Access to a generous, defined benefit pension scheme offering 17.9% * Smart Working – to support your work life balance * Health and wellbeing benefits including access to our Employee Assistance Programme * Discounted membership at selected local sports and fitness centres, cinema, shopping and much more! Nottingham City Council is committed to recruiting a talented workforce that reflects the communities we serve. We are a fair and inclusive employer and welcome applications from people from all backgrounds and with different abilities. We recruit for diversity and value difference. We particularly want to hear from you if you are from Minority Ethnic communities, identify within the Lesbian, Gay, Bisexual, Transgender and Queer+ community (LGBTQ+) and if you are Disabled - these groups of people are underrepresented in our workforce, and we’d like to reflect our local population more through our recruitment processes. We are supportive of flexible working arrangements wherever possible and we would encourage you to discuss this with us during the selection process, should this be something you are interested in.

Responsibilities

The Operations Manager will lead and manage frontline commercial waste collection operations to ensure high standards of service, productivity, and safety. They will work closely with internal and external partners to deliver customer-focused waste services that meet the city's sustainability objectives.