Operations Manager - Content & Support B2B

at  Creative Fabrica

WHY WE NEED YOU:

We are seeking an Operations Manager - Content & Support B2B to lead the creation and management of a new initiative that extends our platform expertise to a new audience.
Our focus is on offering exceptional high-quality content. By delivering a vast array of fonts, graphics, and design resources, we help crafters concentrate on what they love most: creating.
Join us as we continue our exciting journey, furthering our mission to empower creativity and innovation across the globe.

YOU NEED THESE QUALIFICATIONS:

• 3+ years of demonstrated experience in the industry with a strong understanding of digital assets.
• Experience in training, onboarding, and collaborating with high-performing teams, demonstrating strong leadership potential.
• Strong entrepreneurial mindset, with an appetite for taking ownership. You like to be involved, understand, challenge, and iterate. In short, getting the team better.
• You are detail-oriented: you will spot what matters to our users and will become focused on it.
• You are analytical and capable of translating data into actionable growth strategies.

AND THESE SOFT SKILLS:

• Problem-solving: Strong analytical skills to identify issues, evaluate options, and implement effective solutions.
• Innovation Mindset: Encouraging and implementing new ideas to improve processes, content offerings, and overall platform experience.
• High-quality standards: Helping people meet that level.

In this role, you will build and oversee a high-performing team of customer service and content coordinators. You will develop and implement essential operational processes from the ground up, set KPIs, ensure smooth onboarding, and direct the content and customer service strategy.

• Team Leadership: Recruit, train, and mentor a team of content and customer service coordinators. Foster a collaborative, high-performance culture that prioritizes quality and continuous improvement.
• Operational Excellence: Create and refine scalable processes, including content curation, quality assurance, and customer support, ensuring efficiency and high standards.
• Data-Driven Insights: Use data analysis to identify key content success factors and implement feedback-driven improvements for optimized performance.
• Performance Management: Establish and monitor key performance indicators (KPIs) to track progress and drive team success toward and beyond project targets.