POSITION OVERVIEW:

To oversee and manage retrofit delivery across the South West. To manage Area Project Managers, Technical Managers and overall delivery, work in support of the Head of Retrofit and manage all client relationships, work closely with all other management staff and internal departments. Overall responsibility for the programme and financial delivery, along with maintaining our customer promise of right first time and a first class service nationally.

SKILLS/QUALIFICATIONS:

· General competence in high level customer service, business process management and proven track record.
· All basic refresher training ED&I, customer service, safeguarding, H&S.
· Formal Operational Business Management Training/Qualification.

EXPERIENCE REQUIRED:

· Minimum of 5 years’ experience in an operational leadership role.
· Experience in construction, refurbishment, or the built environment.
· Knowledge of accounting, SORs, and process management in the social housing sector.
· Proven ability to lead, manage, and develop teams, with strong accountability skills.
· Strong communication and customer relationship management skills.
· Ability to identify areas for improvement and implement practical solutions.
· Willingness to pursue further qualifications in operational business management.
Knowledge of budgeting, forecasting, and financial reporting in operational management

ABOUT US

Founded in 2007, CCS began as a provider of high-quality boiler installation services for social housing customers. Over the years, we have expanded significantly, incorporating innovative technologies and renewable energy solutions. Today, CCS leads the industry in sustainable energy installations, setting new standards in excellence.

JOB PURPOSE:

Embark on a transformative journey as an Operations Manager Retrofit for the South West Region in the expanding realm of whole house retrofitting. This role presents an unparalleled opportunity to spearhead operational excellence and drive forward our mission to transform energy efficiency and sustainability in residential properties.

KEY RESPONSIBILITIES & DUTIES:

· Maintain adequate staff levels to support CCS and their delivery on site, management staff and technical staff.
· To oversee, train and support administrative and scheduling staff across all locations.
· To build and develop a robust top class customer experience across all engagements and all work streams within CCS.
· To support Contracts Managers in the delivery of the programme and coaching/mentoring.
· To manage, improve and maintain first class processes and end to end management of works and company processes.
· To arrange and manage senior meeting schedules and enforce actions and improvements.
· To manage and enforce compliance across all contracts with CCS desired delivery methods and outcomes.
· To continually improve customer satisfaction, client reporting, WIP and IT interfaces.
· To organize, host and manage client meetings and briefings.
· To manage any trainees and formal training plans, improvement plans.
· To complete staff appraisals, reviews, recruitment and disciplinary as required within your teams.
· To continue to build positive relationships and collaboration between operational delivery teams and commercial functions within the business.
· Engage with compliance and HR to ensure CPD and continued training for administrative staff across the business.