LEAD OUR TEAM USING YOUR PROBLEM-SOLVING SKILLS AND LEADERSHIP ABILITIES!

As Operations Manager, you will play a pivotal role in managing the day-to-day functions of our hotel, ensuring smooth operations across all departments. This position requires a hands-on leader with a passion for hospitality, a commitment to excellence, and a focus on PM Front Office Management, PM housekeeping, and PM Bistro service.

WE’RE LOOKING FOR CANDIDATES WHO HAVE THE FOLLOWING QUALIFICATIONS:

• Minimum 2 years of experience in a hotel-related role, preferably in a supervisory capacity
• Experience with Marriott branded hotel property management systems
• Proven customer service expertise and a guest-first mindset
• Strong written and verbal communication skills
• Ability to be the leadership presence focusing on afternoon/evening hours, working an average of three PM shifts per week
• Flexibility to work nights, weekends, holidays, and extra shifts as business needs dictate as the hotel operates 24/7
  Requirements:

Oversee and manage the hotel’s daily operations, including front desk, housekeeping, and food and beverage departments
Directly supervise employees
Oversee the training and ongoing performance of associates
Assist with budgeting and financial management of the hotel
Maintain Knowledge of area, events, and hotel offerings
Maintain good customer relations, answer questions, resolve concerns in a timely manner
Maintain communication between departments
Troubleshoot and resolve any issues that may arise
Complete Administrative reports as requested
Strong conflict-resolution skills and the ability to remain calm and tactful under pressure