JOB SUMMARY

The Operations Manager plays a key leadership role in supporting the General Manager in day-to-day hotel operations. This position is responsible for ensuring excellence across guest services and food & beverage operations, with a focus on The Bistro and banquet/event space. The Operations Manager fosters a culture of service, teamwork, and accountability, while driving operational efficiency and adherence to Marriott brand standards.

QUALIFICATIONS

• 2+ years of hotel operations experience (front desk, F&B, or supervisory role preferred).
• Prior Marriott or branded hotel experience strongly preferred.
• Prior restaurant or food service management strongly preferred.
• Knowledge of FOSSE/PMS, POS (TOAST), and Birchstreet purchasing systems preferred.
• Strong leadership, problem-solving, and communication skills.
• Ability to work flexible shifts, including mornings, evenings, weekends, and holidays.
• Food safety and/or alcohol service certifications (ServSafe, TIPS) preferred.

• Partner with the Food & Beverage leadership team and Sales Manager to ensure efficient operation of The Bistro, bar, grab-and-go market, and banquet space.
• Monitor guest satisfaction in all F&B outlets; ensure issues are resolved promptly and service standards are consistently met.
• Assist with inventory management, ordering, and cost control for food, beverage, and supplies.
• Support the execution of banquets and events (up to 40 guests), ensuring accurate setup, staffing, and guest satisfaction.
• Lead training programs for associates, reinforcing Marriott standards, safety, and service culture.
• Help manage labor scheduling to ensure efficiency while maintaining service quality.
• Assist the General Manager in overseeing daily hotel operations across front desk, food & beverage, and other departments as assigned.
• Act as Manager on Duty (MOD) in the absence of the GM, handling guest issues and ensuring smooth operations.
• Support compliance with Marriott brand standards, local laws, and safety regulations.
• Participate in and support property budgeting, forecasting, and performance analysis.
• Work closely with the General Manager to implement property-wide initiatives and meet financial and service goals.
• Support the Food & Beverage Manager in daily operations, special promotions, and staff supervision.
• Conduct property walk-throughs to ensure guest areas and Bistro outlets are clean, safe, and brand compliant.
• Monitor and respond to Guest Satisfaction Survey (GSS) feedback, working with teams to implement improvements.
• Ensure consistent delivery of Courtyard’s service promise: “Friendly, Attentive, and Efficient.”