Key job responsibilities

- Manage and develop a team of Shift Managers and their direct reports.

- Proxy duties for the Site Lead.

- Review the operational forecast and determine productivity requirements the delivery station.

- Support all safety programs to ensure a safe work environment for all associates and Delivery service providers.

- Proactively identify and lead process improvement initiatives and Lean tools.

- Analyze shift performance against relevant business objectives, and put in place actions to improve our operational excellence.

- Manage resource (manpower) plan and oversee shifts patterns managed by direct reports including hours booking and staff holiday management.